Store Specialist

Description

At Fountain House, we believe in the power of community to transform the lives of individuals with

serious mental illness. Every day, thousands of members choose to come to Fountain House to

contribute their talents, learn new skills, access opportunities, and form friendships. Members

and staff operate successful employment, education, wellness programs and work as partners to

perform all the functions that keep our community going. The Fountain House model has been

replicated in more than 300 locations in 30 countries and 32 states and currently serves more than

100,000 people with mental illness worldwide. As originators of this approach, we provide

leadership by constantly advancing the practice and by leading the conversation around mental

health recovery. As a result, Fountain House has created a comprehensive Community System of

Care. This includes Clubhouses in Manhattan, the Bronx, Hollywood, California and Care

Management, Community Oriented Recovery and Empowerment Services and a large housing

program ranging from 24-hour supervised residences to scattered site supported apartments. We

are committed to reducing social isolation, advocating for mental health policy change, and driving

solutions that empower our members.

Your Impact

The Social Enterprise Store Specialist ensures that the Social Enterprise Store runs efficiently while

still creating a transitional environment that allows for members and staff of Fountain House to

take part in Social Practice and work rehabilitation.

Monday to Friday; 9am to 5pm (with occasional evening and weekends).

$30.58 per hour

Requirements

Key Responsibilities

• Ensuring that the Social Enterprise Store is running in an organized and efficient manner that creates an inviting and positive atmosphere.
•  Overseeing the cafe to ensure the consistency and safety of beverages and pastries and stepping in as necessary to help members make drinks while checking for compliance with the health code.
• Ordering stock and ingredients, making soaps, candles, and solutions, and keeping the store clean and organized - assigning these tasks to members is a priority.
• Creating a staffing pattern and hiring with an eye towards working with Fountain House members who will get the most rehabilitative value out of the store as possible.
• Work with individual members to further their career and educational goals by uncovering difficulties they may have with employment and helping them to work through these obstacles.
• Coordinating with the other Social Enterprise staff to offboard members who will no longer get rehabilitative value out of the transitional environment.
•  Providing conflict resolution for member disputes on the job will also be done in collaboration with the Social Enterprise staff.
• Communicating with Social Enterprise staff and social practitioners to ensure that all hiring paperwork is in order, that any Social Security reporting is done, and that members have the tools they need to succeed at the job.
• Completes occasional case management for members of the Social EnterprisProgram. This might mean writing and mailing letters to confirm employment for government benefits or housing providers.
• Coordinating with members and Social Enterprise staff to create marketing buzz around the store in the neighborhood, at the clubhouse, and on social media.

Who you are

• You are inspired by expanding the vision and potential for Fountain House’s Social Enterprise opportunities.
• You believe people with serious mental illness deserve work opportunities, holistic support, and the opportunity to define their futures.
• A self-starter with demonstrated good judgment, critical thinking, flexibility, resourcefulness, and problem-solving abilities.
• You value inclusion, joy, accountability, and creativity—and you’re ready to lead a team that embodies all of these

What you bring

? Bachelor’s Degree required; master’s degree preferred

? Previous experience managing a food or retail establishment

? Barista experience desirable

? Excellent verbal and written communication skills

? Excellent computer proficiency (MS Office – Word, Excel, and Outlook)

? NYC Food Handler’s Certification required

Why join Fountain House?

Empower Marginalized Communities – Elevate the voices of individuals with lived

experience and drive real systemic change.

? Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental

health reform.

? Professional Growth & Leadership – Access mentor