Customer Trust & Engagement PM

Job Requisition ID #

24WD77287

We're seeking a Customer Trust Engagement Manager to join our team. This role will be responsible for developing and implementing strategies to communicate how Autodesk is building and maintaining trust among our customers. This includes customer briefings, content creation, and working closely with internal stakeholders from different organizations. 

Responsibilities:

• Develop and implement trust strategies to build long-term relationships with customers.
• Collaborate within the Trust Org, and with Sales Ops, Legal, customer-facing teams, and product teams to provide accurate information to customers, and deliver customer feedback.
• Communicate information on security, privacy, risk and compliance practices that build trust in our products and services.
• Develop content for Autodesk Trust Center that reinforces our commitment to customer trust.
• Present information, and respond to customer inquiries and escalations regarding Autodesk Trust domains.
• Contribute to ideas and activities designed to build Autodesk's brand as a trusted partner to our customers and the market.

Qualifications:

• Bachelor's degree .
• A minimum of 4 years of experience in cybersecurity as a practitioner, security product marketing, or security technical sales.
• Excellent communication skills (written and verbal) and presentation skills.
• Strong understanding of customer engagement strategies and best practices.
• Ability to analyze customer behavior and feedback.
• Strong prioritization skills and the ability to handle difficult customer situations with tact and diplomacy.

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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