GUEST SERVICE SUPERVISOR

As a Guest Services Supervisor, you will assist the Front Office Manager in overseeing daily operations at the Front Desk, helping to drive guest satisfaction and deliver quality service.  

Key Responsibilities

• Welcome and register hotel guests, explaining the accommodations and taking necessary payment information.
• Supervise and support the Front Desk team, ensuring all tasks are performed efficiently and in line with company policies.
• Address guest inquiries, requests, and complaints, offering personalized solutions and recommendations.
• Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
•  Provide leadership during a variety of shifts, including days, nights, weekends, and holidays, maintaining a positive and supportive environment.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Qualifications

• Exceptional communication skills, both verbal and written.
• Strong attention to detail with excellent organizational skills
• Strong service acumen and problem-solving skills
• Ability to work various shifts, including morning, evenings, weekends, and holidays.
• Knowledgeable in MicroSoft Office applications

Physical Requirements:

• Frequently lifts/carries up to 25 lbs. 
• Stand for long periods of time
• Walk extended distances

Education - HS Diploma or equivalent.

Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.