Client Engagement Manager (Medical Communications)

Red Nucleus is hiring a Client Engagement Manager to join our global Medical Communications team! This is a home-based position within the US or Canada, or if within a commutable distance to one of our offices (Toronto, San Francisco, Boston, or Yardley, PA, the role would be hybrid based.

Our purpose is advancing knowledge to improve lives. We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

At Red Nucleus, we believe in providing a rich working environment that pushes us to innovate in ways that engages our employees to be their best selves. Our culture is about meaningful work, a true sense of community and fun.   We love to celebrate our people and we are proud to have been Internationally recognized as a “Great Place to Work". 

Job Overview 

 

The Client Engagement Manager is responsible for managing day-to-day client relationships and leading the successful execution of medical communications programs across assigned accounts and projects. This role serves as a key liaison between clients and internal teams, ensuring initiatives are strategically aligned, delivered on time and within budget, and meet the highest standards of quality and compliance. 

 

The Client Engagement Manager articulates the client’s vision for each project, translates objectives into clear direction for internal teams, and ensures deliverables align to agreed strategies, metrics, and regulatory requirements. This individual thrives in a fast-paced agency environment, demonstrates strong judgment and attention to detail, and is viewed by clients and colleagues as a dependable, solutions-oriented partner. 

 

 

Responsibilities: 

Under the guidance of a Client Engagement Director, the Client Engagement Manager is responsible for:  

• • Serving as the primary day-to-day client contact for assigned accounts and projects, delivering consistently high levels of client service. 
  • Leading execution of medical communications programs from initiation through completion, ensuring delivery to scope, timeline, budget, and quality standards. 
  • Leading regular client status meetings, preparing agendas, status updates, and meeting recaps with timely follow-up. 
  • Collaborating closely with Creative, Editorial, Digital, Project to manage day-to-day execution. 
  • Review deliverables to ensure alignment to client objectives and feedback as well as compliant with regulatory guidance and client processes as applicable. 
  • Managing project and account financials, including budget tracking, invoicing, reconciliations, and identification of scope changes. 
  • Developing and managing change orders and supporting proposal and SOW development as needed 
  • Ensuring adherence to agency and client SOPs, compliance requirements, and industry regulations (e.g., PhRMA, Open Payments). 
  • Supervising and supporting the medical/regulatory/legal (MLR) review process, including document submission systems (e.g., Veeva). 
  • Participating in onsite client meetings, advisory boards, congress activities, and speaker programs as needed. 
  • Coaching and supporting junior team members providing guidance, feedback, and workload prioritization. 
  • Contributing to organic growth through identification of new opportunities and support of business development efforts.