About the Team

At DoorDash, our Teammate Experience team sits at the vital intersection of building a high-scale product platform and directly shaping exceptional customer experiences. Our team powers the suite of applications and the underlying infrastructure that empowers our dedicated customer support agents (Teammates) to deliver world-class service across our complex ecosystem of consumers, dashers, and merchants. We enhance the DoorDash customer experience and boost customer satisfaction by streamlining support processes and minimizing obstacles. Our work has a direct and positive impact on millions of DoorDash customers and we’re committed to continuous innovation, ensuring our solutions are both robust and intuitive.

About the Role

As the Engineering Manager for Teammate Experience, you will lead a talented and passionate team of engineers focused on building and scaling the product platform that fosters customer satisfaction and long term engagement. Your team will be at the forefront of developing intuitive tools, intelligent automation, and a robust monitoring platform that ensures our customers get exceptional support. You’ll partner with PMs, ML engineers, and Strategy & Operations to define and execute a strategic roadmap that balances scalable platform development with cutting-edge product enhancements. At DoorDash, we're reinventing the support experience – delivering powerful, efficient, and user-friendly tools that empower DoorDash to delight our customers at every interaction.

You're excited about this opportunity because you will…

• Lead and grow a team of exceptional backend and client-side engineers delivering end-to-end engineering solutions
• Shape the future of order tracking by driving solutions that seamlessly integrate platform reliability with customer-centric design
• Collaborate with Product Managers, business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap
• Provide architectural guidance and professional development for a team of 8+ 
• Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
• Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team
• Drive key business metrics such as reordering rates, customer engagement, and retention

We're excited about you because you have… 

• BS, MS, or PhD. in Computer Science or related field
• 3+ years of experience in people management leading full-stack teams (backend & web) of 8+ engineers
• 8+ years of industry experience
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes