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Director of Education Services
HCSSUnited Statesfull_timeVerifiedPosted 23 Apr 2025
About the role
Director of Education Services - Job Description
We’re HCSS. We’re a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 16 years in a row.
WHO WE NEED: We are looking for a Director, Education Services at HCSS who is responsible for leading the development and execution of HCSS's customer education and training events. This role orchestrates the development of educational content, delivery methods, and platforms, coordinates with cross-functional teams to ensure seamless delivery of academic programs, and manages a team of instructional designers, event coordinators, and systems personnel. The ideal candidate should have a strong education and training services background, proficiency in efficient learning content delivery methods, strategic thinking and project execution, leadership and people management skills, and a passion for delivering top-notch customer experience.
ROLE RESPONSIBILITIES:
We’re HCSS. We’re a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 16 years in a row.
WHO WE NEED: We are looking for a Director, Education Services at HCSS who is responsible for leading the development and execution of HCSS's customer education and training events. This role orchestrates the development of educational content, delivery methods, and platforms, coordinates with cross-functional teams to ensure seamless delivery of academic programs, and manages a team of instructional designers, event coordinators, and systems personnel. The ideal candidate should have a strong education and training services background, proficiency in efficient learning content delivery methods, strategic thinking and project execution, leadership and people management skills, and a passion for delivering top-notch customer experience.
Education & Experience
- Bachelor's degree in Digital Marketing, Education, Instructional Design, Adult Learning, Business Administration, or related field
- Minimum 6-8 years of experience in educational services and program management roles
- At least 4 years of experience specifically in adult education or corporate training
- Demonstrated expertise in on-demand learning content creation and delivery
- Experience managing learning management systems and educational technology platforms
Knowledge & Skills
- Deep understanding of adult learning principles and instructional design methodologies
- Expertise in multimedia content development for different learning modalities
- Knowledge of content consumption analytics and optimization techniques
- Experience with learning experience platforms (LXPs) and content management systems
- Familiarity with educational video production and interactive content creation
- Strong analytical, strategic thinking, and problem-solving skills
- Proven ability to plan and execute large-scale educational events
- Experience developing blended learning programs (combining synchronous and asynchronous elements)
Leadership & Communication
- Proven experience in people management and cross-functional collaboration
- Excellent written and oral communication skills
- Ability to develop compelling content, present effectively, and craft persuasive proposals
- Strong customer service orientation
- Passion for continuous learning and improvement
ROLE RESPONSIBILITIES:
Strategic Leadership & Program Management
- Develop and execute the vision, strategy, and initiatives for our customer education and training services
- Understand and maximize the ROI of instructor-led workshops and live classroom training that utilize a mix of internal and external SMEs (Subject Matter Experts)
- Design and implement comprehensive analytics frameworks to measure learning impact, including course completion rates, knowledge retention metrics, customer adoption rates post-training, and correlations between education participation and product usage
- Ensure compliance with regulatory requirements and industry best practices
- Stay abreast of emerging trends in educational technology and adult learning
Educational Content & Delivery
- Oversee the evaluation, implementation, and optimization of our learning technology systems as the primary delivery channel for educational content
- Develop a digital-first content strategy with comprehensive learning paths that incorporate live virtual training where it provides maximum value
- Drive the creation of engaging, multimedia content optimized for digital consumption, including microlearning modules, video tutorials, simulations, and interactive assessments
- Implement data-driven content personalization and optimization strategies based on user role, learning patterns, pro
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