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Team Leader - Resolutions
GetwingappMetro Manila, Metro Manilafull_timePosted 21 Apr 2026
About the role
The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.
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