Customer Implementation Analyst (hybrid)

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Coverage Verifier is a contributory database that provides insurers with information on existing and prior insurance coverage of applicants or insureds. The system supplies a wealth of policy-level information that can be used to make better risk-selection and support sophisticated market pricing and segmentation.

The core duties of this position are to manage all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for the Coverage Verifier suite of products.

Daily responsibilities include quality assurance of data, ad hoc report creation, interacting with customers to resolve disputes, analyzing data to determine trends and patterns for presentation to management, product testing and implementation of enhancements. Collaborate and build relationships with colleagues and clients, thrive in an environment of high-performance customer service, and enjoy building/improving operations and processes.

The ideal candidate is extremely dependable, organized, detail oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service. 

Responsibilities:

• Implementation and setup of new customers; support of existing customers; data loading and processing; production of management reports; design and implementation of acceptance test plans
• Must create and maintain documentation that will support the effective implementation of repeatable processes and workflows
• Analyze the quality of data received from customers, data providers and other sources, and recommend actions for data quality improvements.
• Work closely with the Operations Management staff in the development, implementation, maintenance, and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level.
• Analyze processes and suggest improvements
• All of these functions must be managed in an environment of high-performance customer service as captured by different measures of customer satisfaction  

Qualifications

• 4-year college degree or related experience
• 2-3 years’ experience in operations providing technical or analytical services in both B2B and B2C environments
• Experience within the insurance industry, focus on underwriting preferable
• Excellent writing, communication, and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision-makers
• Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects
• Must be highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office, particularly Excel
• Knowledge of databases and a familiarity with SQL

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Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.

We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.

Everyone at Verisk—from our chief executive officer to our newest employee—i