Coordinator, Financial Assistance Program (Remote)

The physical location for the candidate selected must be within the contiguous United States

WHO WE ARE!

Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.

Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment and work collaboratively to inspire greatness in others!  We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!

What you will be doing in the role of a Financial Assistance Coordinator

The Coordinator, Financial Assistance Program will serve as front-line staff on the Patient Care Center team to review and process applications for financial assistance from individuals undergoing treatment for breast cancer or living with metastatic breast cancer. The Patient Care Center powers Komen’s mission to save lives by addressing the most critical needs of our communities right now.   

This candidate will possess superior organizational and customer service skills to ensure the utmost care and discretion when reviewing requests for assistance. The coordinator will review applications for completion; communicate with applicants to ensure receipt of necessary documentation; document interventions in Health Cloud; and approve applications meeting program eligibility criteria.   

The average workday for this position is from 9 a.m. to 5 p.m. ET Monday through Friday, which may vary based on business needs.

What you will bring to the table

• Reviewing applications submitted to the Komen Financial Assistance Program for completion and adherence to eligibility criteria.
• Providing excellent customer service to both internal and external parties in resolving inquiries related to applications or payments.
• Demonstrating the utmost discretion and confidentiality when reviewing and communicating about applicants and funding recipients.
• Communicating as needed with applicants to secure missing documentation (income verification or physician attestation of breast cancer diagnosis and/or treatment status).
• Maintaining an organized, routine process to ensure applications move through the entire program cycle in a timely manner, including the communication of application approval and issuance of financial assistance.
• Ensuring programmatic goals are met.
• Verifying and confirming medical documentation is valid and meets program requirements and guidelines.
• Escalating cases to the Program Manager, as appropriate.
• Documenting all interventions in the Komen Health Cloud.
• Completing all other duties, as assigned.

We Already Know You Will Also Have

• A High School Diploma/ GED and at least 2-5 years related experience.
• A clear and distinct speaking voice, accompanied by excellent oral, written interpersonal, communication, and customer service skills – demonstrating cultural awareness and sensitivity.
• Demonstrated ability to work independently in a fast-paced environment.
• Proficiency working with online databases
• Comfort discussing breast health, cancer, and related topics.
• Two or more years of customer service experience working with stakeholders from diverse socioeconomic backgrounds
• Experience working in Salesforce
• Bilingual, English/Spanish

So, what’s in it for you?

Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.  This is what Komen provides away from the computer: 

• Competitive range of $18.97 - $23.08/hour, exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials. 
• Health, dental, vision and a retirement plan with a 6% employer match
• Unlimited Paid Time Off Plan
• Flexible work arrangement in a fully remote working