Director, Regional (CHI, AUT & IND)

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Itasca, N Arlington Heights Rd 

Division: Air & Sea 
Job Posting Title: Director, Regional (CHI, AUT & IND) 
Time Type: Full Time

 

Summary

The Director, Regional Operations oversees and drives the operational performance, strategic growth, and profitability of DSV’s operations within the assigned region. This role focuses on operational excellence, leadership, client satisfaction, and alignment with corporate objectives.

 

 Region: This regional position will cover the branches of Chicago and Indianapolis.

 

Duties and Responsibilities

• Develop and implement regional business strategies aligned with DSV’s objectives.
• Identify growth opportunities, market trends, and areas for operational improvement.
• Set and monitor regional performance goals, KPIs, and financial targets.
• Oversee daily operations to ensure efficient and timely freight forwarding services, including air, sea, road, and multimodal logistics.
• Ensure compliance with international, national, and local freight regulations, as well as company policies.
• Implement strategies to drive operational efficiency and enhance profitability.
• Manage the regional budget, including cost control and revenue growth.
• Develop and execute initiatives to optimize financial performance and achieve profitability targets.
• Cultivate and maintain relationships with key clients, vendors, carriers, and business partners.
• Address customer inquiries, complaints, and feedback promptly to ensure client satisfaction and retention.
• Collaborate with sales teams to develop and execute regional sales strategies.
• Negotiate and manage contracts with suppliers and service providers to achieve favorable outcomes.
• Ensure service agreements meet quality standards and cost expectations.
• Travel as required.

 

Supervisory Responsibilities  

• Directly supervise Branch Managers, General Managers, and/or operational staff across the assigned region.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Conduct regular performance reviews and provide coaching for professional development.

 

Educational background / Work experience

• Bachelor’s degree in Business Administration, Logistics Management, Supply Chain Management, or a related field is preferred.
• 7 years of progressive leadership experience in the transportation and logistics industry, with proven success in regional or divisional management is preferred.

 

Preferred Qualifications:

• Experience managing multi-site operations in the transportation and logistics industry.
• Familiarity with industry regulatory requirements and standards.

 

Skills & Competencies

• Lead Yourself: Strong analytical mindset with expertise in data-driven decision-making.
• Lead Your Team: Build, lead, and mentor a high-performing team, including Branch Managers, General Managers, and operational staff. Proven leadership and team-building skills with the ability to develop high-performing teams.

• Lead Your Business: Deep knowledge of freight forwarding, warehousing, and global logistics operations.
• Excellent communication, negotiation, and stakeholder management abilities.
• Willingness to travel extensively within the region.

 

Language skills

• Fluency in English is required.

 

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with ERP systems, Transportation Management Systems (TMS), and other relevant software applications.