Senior Information Technology Operations Manager, Wharton Computing and Instructional Technology, San Francisco

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Information Technology Operations Manager, Wharton Computing and Instructional Technology, San Francisco

Job Profile Title

Information Technology Manager Senior

Job Description Summary

Founded in 1881 as the world’s first collegiate business school, the Wharton School of the University of Pennsylvania is shaping the future of business by incubating ideas, driving insights, and creating leaders who change the world. With campuses in Philadelphia and San Francisco, Wharton has over 850 staff, a faculty population of more than 235 renowned professors, and 5,000 undergraduate, MBA, executive MBA, and doctoral students. Each year, 13,000 professionals worldwide advance their careers through Wharton Executive Education’s individual, company-customized, and online programs. More than 104,000 Wharton alumni form a powerful global network of leaders who transform business every day. Wharton is home to a diverse staff population representing a rich array of backgrounds, expertise, and cultures. To learn more, visit www.wharton.upenn.edu.

The Sr. IT Manager will lead the operation of IT systems and services, overseeing IT and classroom support activities at Wharton School's San Francisco campus. This role includes supervising a team of IT professionals and leading the technical support for campus programs and events, ensuring all operations run smoothly and efficiently. These duties include managing staff schedules and resources to meet operational needs, and ensuring consistency when applying Wharton’s IT policies and procedures across campuses, especially between San Francisco and Philadelphia.

Job Description

In close collaboration with the Sr. IT Project Leader, the IT Operations Manager will assist with seamless execution of IT projects, aligning daily operations with long-term strategic initiatives. The IT Operations Manager will focus on resource allocation, while the Sr. IT Project Leader will drive the project timelines and milestones. Together, the