Certified Medical Assistant - .9 FTE Parkersburg Clinic

FTE/Scheduled Weekly Hours:

0.90 / 36 / 1st Shift (United States of America)

PRIMARY FUNCTIONS
Responsible for various duties of the clinic, including reception and providing direct and indirect patient care services that meet the psychosocial, physical and general aspects of care.  Assumes responsibility within the scope of CMA duties and accountability for the delivery of evidenced based care at WHC Clinics under the supervision of a provider.  Communicates with providers and team members about changes in patient’s clinical condition, including results of diagnostic studies and symptomatology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reception

• Greets the patient/family in a professional, friendly manner. 
• Answers incoming calls, transfer calls, and communicates information appropriately and in a polite manner. 
• Is responsible for initiating appointment reminders to patients. 
• Sorts and distributes incoming mail.
• Collects insurance information, photo ID’s, new patient information, Conditions of Admission form, health history, and insurance co-payment from patient or patient representative. 
• Scans patient documents into EMR and appropriately places document within patient’s EMR.
• Accurately keys patient information into EMR to complete registration process. 
• Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed. 
• Upon patient arrival and departure, receptionist will update visit status in EMR. Maintains patients’ electronic records, accurately documenting care provided in a timely manner and ensuring confidentiality at all times

2. Direct patient care

• Prepares patient for examination and /or tests as appropriate for nurse/provider visit.  Assists as needed with exams and minor office procedures as needed.

• Provides direct and indirect care to patients, demonstrating knowledge of techniques and procedures and considering needs specific to the standard of care for the patient’s age and his/her clinical condition.  Maintains knowledge of and administers/refills prescribed medications and treatments in accordance with approved techniques and as ordered by provider.  Maintains accurate patient charges for services and equipment used.

• Observes and monitors patient condition and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.  Maintains responsibility for the welfare of assigned patients, including critical and life threatening patient conditions.  Recognizes need for and must be able to perform life saving measures if necessary.

3. Answers and responds to patient telephone calls, assesses conditions and advises of symptomatic treatment as needed according to office protocols and/or schedules appointment with provider.

4. Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patients’ hospitalization and/or clinic visit.  Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.  Uses tact, patience, and understanding when dealing with patients.  Treats them with respect and dignity at all times.   Provides teaching for patient and family members.  Adapts teaching to a language and style understood by all parties.  Reinforces teaching as needed.

5. Maintains responsibility for problem solving regarding patient care.  Initiates contact with appropriate health care personnel and referral resources.  Initiates actions for concerns identified.  Seeks assistance from manager when appropriate.

6. Maintains condition of equipment and supplies related to patient care.  Manages and operates equipment safely and correctly at all times, and provides for the repair, restocking, or replacement of supplies and equipment.   Also, conducts a monthly supply/pharmaceutical sample audit removing any outdated items.

7. Maintains a working knowledge of the following processes and is able to perform effectively:

• Patient referral process: schedules tests/procedures as directed, contacts insurance company to obtain prior authorization.

• Documents telephone encounters, capturing pertinent data and notifies responsible provider of patient condition and activities or unanticipated reactions to care provided.

• Maintaining eCW fax in-box, follows up on all lab and diagnostic imaging results, all outstanding orders, ensures all orders, and prescriptions have been electronically transmitted or faxed prior to the end of each day.

• Lab QC checks, la