Customer Service Officer - Central Administrative Hub (532800)

The Team:

The Customer Service Officers at the Department of Health Tasmania’s Central Administrative Hub are part of a small, dynamic team supporting the Outpatient Transformation Program, which aims to improve public outpatient services across Tasmania. This team plays a key role in streamlining administrative workflows and enhancing service delivery through contemporary practice management and call centre principles.

The team ensures efficient, consumer-centred administrative support using a range of software and office systems. Their work helps reduce delays and improve consistency across outpatient services statewide.

The Role:

Provide efficient administrative and/or reception services to Inpatient or Outpatient Service Units (or other clerical/administration area as required), utilising a range of software packages and office equipment, in accordance with established Agency policy, guidelines and procedures.

Customer Service Officers in this team are expected to:

• Provide high-quality administrative and clerical support
• Handle enquiries with sensitivity and confidentiality
• Maintain accurate client records and filing systems
• Communicate effectively and work independently under pressure

This role is ideal for individuals with strong organisational skills, a client-focused mindset, and the ability to adapt in a fast-paced healthcare setting.

You will need:

• Demonstrated skills in and understanding of contemporary office administration practices, including the ability to provide confidential, high quality administrative support in a client focused environment.
• Sound knowledge of and experience in the use of a broad range of software packages and information systems, including word processing, spreadsheets and databases, and the ability to quickly become adept in the use of new systems.
• Well-developed interpersonal skills, including oral and written communication skills, appropriate to undertaking administrative and reception duties in a health service environment.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:

Multiple fixed term full time and part time, day worker position, working up to 76 hours per fortnight, commencing as soon as possible until 8 October 2027.

*Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:

$68,854 to $73,947 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible. 

Benefits available to eligible candidates:

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

Eligibility:

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents:

We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application gui