Medical and Patient Services Assistant GBMA

Under direct supervision, assists physician in providing direct patient care and evaluation of patients in an office. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support, maintains supplies.

Education

High School or GED

Experience

• 3 years’ experience as a medical assistant or successful completion of GBMA externship program.
• National Certification as a Certified Medical Assistant may be substituted for years of experience req.
• 6 months of related clerical/administrative experience.

Skills

• Knowledge of medical terminology
• Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs
• Skill in written and oral communication
• Ability to distinguish normal from abnormal diagnostic results
• Ability to pass a medication calculation test with an 85% or better prior to hire
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records. 
• Ability to manage multiple tasks and deadline

Licensures, Certifications

• Certificate of training from a nationally recognized Medical Assistant program
• Heart saver (CPR Certification).
• National Certification as a Certified Medical Assistant preferred

Physical Requirements

• Ability to walk and stand for up to eighty percent (80%) of work time.

Working Conditions

• Medical Office Environment. Exposure to disinfectant, detergent solutions and human specimens.

Principal Duties and Responsibilities

Performs direct patient care in an office such as:

• Takes and records vital signs
• Routine diagnostic tests
• Administers medications
• Prepares patient for exam
• Record EKG

• Maintains examination schedule.  Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care.
• Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations.
• Reviews diagnostic results and reports abnormal results to physician.
• Cleans room as needed between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned.
• Receives and screens visitors and telephone calls.  Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedules patient appointments, using a computerized medical system or handwritten schedule.
• Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments. Prepares daily deposit form. Escorts patients to rooms.
• Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips.  Secures all necessary signatures.
• Codes lab requisitions with necessary patient data for proper processing and charging of lab work.
• Schedules diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, etc.  Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.
• Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians.
• Compiles patient statistics and maintains patient tracking system.  Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected.
• Performs all functions related to Pre-authorization by calling the insurance company, giving clinical information, and getting the test pre-approved prior to test
• Tracks no-auth denial and keeps a mont