Inside Sales Representative, Donor Egg Bank USA- Rockville, MD

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive, deliver, and protect healthy babies. When it’s time for people to build their families, the CooperSurgical Donor Gametes Services, California Cryobank and Donor Egg Bank USA, can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference – for the communities in which we live and work and in the well-being of women, babies and families everywhere. 

We strive to continuously develop best in class people, process, and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family, and specifically serves the LGBTQ+ community, independent parents, and those with fertility challenges in need of donor sperm and/or donor eggs. 

This role reports directly to our Inside Sales Manager and will be part of a fast-paced, high-performing team. As our Inside Sales representative, this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership, achieve and exceed goals, and deliver best in class customer experiences differentiating our brand in the market.

• Educates families on their frozen donor egg plan options, empowering them to make informed decisions
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
• Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
• Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy
• Enrolls clients in CRM and conducts follow-up calls to enable match
• Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
• Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
• Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
• Leverages knowledge of industry and product portfolio to meet customer needs 
• Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process  
• Combines business acumen with an effective sales process to engage customers and increase sales volumes
• Cultivates internal & external relationships that create sustained value
• Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
• Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions

• Excellent selling, influence, and closing skills
• Self-motivated and disciplined with a positive attitude and ability to work independently
• Healthcare, especially Fertility, experience preferred.
• Bilingual, especially French, strongly preferred.
• Excellent organizational, verbal, and written communication skills
• Strong focus on providing customers with superior customer experience
• Ability to work independently and as part of a team and displays high level initiative and commitment
• Agile, and adapts quickly to a fast-paced changing environment
• Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com