Vehicle Remarketing Auction Representative - Remote

Recruiting: US Remote, United States of America

Vehicle Remarketing Auction Representative - Remote

This position will manage relationships and inventory at vendor auction locations in the central and mid-west portion of the United States.. The Vehicle Remarketing Auction Representative is responsible for the sale of vehicles at auction.  This independent role requires digital representation or physical travel to city of auction site to inspect vehicle inventory prior to sale, ensuring accuracy of condition reports and validating appropriate reconditioning has been completed.   Responsibilities include inventory and expense management in conjunction with auction oversight of adherence to Capital One guidelines and policies.  Auction representatives are expected to manage relationships with auction management and report sale performance and metrics.   

The position is 100% remote with weekly travel. Travel might be outside of the assigned region at times and will be determined by business need.

Responsibilities:

- Digital representation or travel to various auction locations representing Capital One vehicles sales at auction.

- Performance Management of Vendor Locations. Identify operational opportunities, recommend process improvements, and influence partners in order to maximize retention 

- Maintenance and growth of business relationships within the auction industry.

- Rapid response and flexibility in a challenging environment where new variables are constantly  

  emerging.

- Audit online vehicle condition reports, announcements, and expenses for accuracy according to Capital One contract and guidelines. 

- Inventory management, escalations, and issue resolution at vendor locations 

- Understanding of intermediate mechanical work to review repair estimates: basic codes, cause and effect of repairs, basic knowledge of parts pricing and repair costs. Must be able to look at a vehicle condition report/estimate and identify what needs repaired to meet our program requirements. 

- Knowledge of repairs that increase retention. Make smart reconditioning decisions to improve vehicle value and maximize recovery. 

- Ability to identify structural damage and previous repair on vehicles 

- Weekly reporting of auction performance metrics and identification of trending issues, ability to communicate current market conditions to senior leadership 

- Ability to make sound decisions within a fast-paced environment

- Manage compliance to Capital One policies, state and federal regulations, and NAAA best practices.

- Working proficiency of AutoIMS, excel, and the Google suite of products 

Necessary Skills:

Professional Interpersonal Communication

Excellent Time Management

Able to work independently

Sound decision making

Able to manage vendor relationships

Representation of Capital One at industry events and vendor locations 

Able to Navigate Crucial Conversations

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by use of cellular data (hot spot) 

• Cable or fiber connections are preferred 

• Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test.  A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. 

• Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

• A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

• Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

We are unable to consider applicants who do not meet the required Capital One Work From Home compatible internet access, or who live in Hawaii or US territories.

Basic Qualifications:

- High School Diploma