Customer Service Representative (Part-Time)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

Are you a great communicator with a passion for helping others? We’re looking for part-time Customer Service Agents to join our fast-growing team! In this entry-level, on-site role, you’ll handle inbound calls, assist with basic technical troubleshooting, build strong customer relationships, and identify opportunities to upsell products and services.

No contact center experience? No problem! If you’ve worked in customer-facing roles like retail, hospitality, or food service this could be the perfect next step in your career.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

 

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Answer inbound and make outbound calls in a friendly, professional manner
• Resolve customer issues efficiently, aiming for first-call resolution
• Use internal systems to research and retrieve information
• Collaborate with other departments to resolve complex inquiries
• Accurately document customer interactions and claims
• Follow scripts, policies, and procedures while using your training and resources
• Handle sensitive information with confidentiality
• Escalate unresolved issues to the appropriate team or manager
• Attend training sessions and stay up to date with program updates
• Adhere to your assigned part-time schedule and attendance requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and follow-up skills
• Conflict resolution and negotiation abilities
• Customer-focused: empathetic, patient, and responsive
• Able to multitask, stay organized, and self-manage
• Comfortable in a fast-paced, dynamic environment
• Excellent interpersonal skills and a team-oriented mindset

 

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, inside sales, back-office, chat, or admin roles
• Experience in a contact center or government-related work

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are el