Strategic Account Manager (Health System)

Description

Nym empowers healthcare providers with AI-based solutions that simplify healthcare administration and optimize revenue cycle management processes.

Our innovative technology understands clinical language and transforms medical records into clear, actionable information. By fully automating medical coding, Nym improves operational efficiency, optimizes financial performance, and reduces administrative burdens, ultimately enabling providers to focus more time on patient care. Our AI-powered coding engine supports six specialties: emergency medicine, radiology, outpatient surgery, outpatient visits, inpatient services, and urgent care.

At Nym, the future is bright. Our engine currently processes over six million charts annually in more than 300 healthcare facilities across the US, enabling clinical and administrative teams to spend more time on patient care. We are backed by top-tier VCs and growing rapidly, with offices in New York City and Tel Aviv. 

Join us!

Role Overview 

Nym is looking for a Strategic Account Manager to join our growing Customer Operations team, reporting to the VP of Account Strategy. In this role, you’ll own and manage an account portfolio consisting of some of the largest and most reputable health systems in the US, acting as a Revenue Cycle expert and strategist in support of RCM executives. Additionally, you’ll support continuing to build out the newly created Account Management function at Nym, defining and improving processes for maintaining healthy account relationships and building a strong foundation for account growth.

 Key Focus Areas

Account Management and Customer Engagement (75%)

Own and manage a portfolio of health system customers, building and maintaining strong relationships with key customer stakeholders (e.g., revenue cycle leaders) ensuring they achieve Nym’s full value. This includes but is not limited to: 

• Acting as the primary partner for key customer stakeholders, ensuring strong customer satisfaction with Nym
• Proactively developing a comprehensive understanding of the customer’s business needs and goals, assessing opportunities for Nym to fill those needs. Partner with the VP of Account Strategy and other internal leaders to execute on these opportunities. 
• Developing and executing account plans, aligning with Nym company objectives and client needs; foster a collaborative and supportive team environment to support seamless delivery of value
• Managing customer escalations in conjunction with the Customer Success Manager(s) and internal stakeholders
• Performing quarterly and/or bi-annual business reviews with customers, completing the data analysis, creating the presentations, and facilitating the customer discussion
• Proactively ensuring Nym is meeting contractual commitments
• Partnering with the Customer Success Manager(s) and other internal team members as needed to ensure successful implementations and support processes
• Acting as a revenue cycle expert, strategist, and consultant to customers
• Building and maintaining knowledge of revenue cycle industry trends to inform product strategy and strong relationships with customer executives
• Proactively identifying opportunities for growth at each customer site, partnering with the Sales lead to execute on those opportunities

Account Management Department - Process Definition and Refinement (25%)

• Participate in defining processes, tools, success metrics, and accountabilities for Account Management at Nym, in conjunction with the VP of Account Strategy
• Collaborate internally with the VP of Account Strategy and other identified stakeholders to identify opportunities to drive value and customer satisfaction across customers, and support revenue growth
• Understand our Product Roadmap and consistently pressure test it with customers to validate needs and opportunities
• Partner with Sales & Customer Operations to assess pipeline customer risk & proactively identify risk mitigation strategies 
• Be an expert in the needs of our customers, and represent the voice of our most senior stakeholders internally

Requirements

• Healthcare experience required, focusing on revenue cycle management or clinical administration. Please do not apply if you do not have healthcare experience.
• 5+ years of experience in a client facing consultative or customer success role with large health systems and/or large physician groups as your primary customers, ideally focusing on revenue cycle management or clinical administration
• Ability to build strong relationships with senior executives (Director level to C-Suite) at large and complex organizations; growth oriented min