Data Center Operations Technician IV

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We’re looking for an experienced Data Center Technician to join our team and play a critical role in keeping our infrastructure running at peak performance. This role is hands-on, fast-paced, and requires strong technical skills across installations, troubleshooting, and customer support. If you’re someone who thrives in a data center environment and takes pride in delivering reliable service, this is the role for you.

Responsibilities

Work Order & Queue Management

• Review, prioritize, and complete advanced work orders, ensuring all requests are handled with accuracy and on time

• Manage expedited requests, escalating or redirecting as needed

• Maintain detailed records of activities and generate reports for both internal teams and customers

• Create and track purchase orders (POs) and purchase requests (PRs).

• Assign, manage, and track keys and locks (customer and internal)

Installations & Builds

• Perform skilled rack and stack installations of customer equipment

• Read and follow installation plans, executing complex builds that may include:

-Fiber trays, ladder racks, cabinets, and cable management systems

-Overhead cable trays and cage mesh installs

-Grounding of cabinets and racks

• Execute tape changes and backup updates

• Identify capacity concerns and raise them to leadership

• Perform quality checks and recommend process improvements

Cross-Connects

• Install, terminate, and test cross-connects across copper, fiber, and advanced circuit types (switched, multiplexed, etc.)

• Troubleshoot and certify layer 1–3 cross-connects

• Ensure all work meets quality and operational standards

Testing & Troubleshooting

• Conduct advanced troubleshooting on customer circuits and infrastructure

• Support escalated issues, identifying root causes and implementing solutions

• Perform layer 1–3 certification testing

Customer Support & Stakeholder Partnership

• Deliver a high level of service when working directly with customers on-site

• Support customer deployments, upgrades, and escalations with precision and professionalism

• Provide access control and escorting as needed

• Partner with internal teams (operations, engineering, vendors) on projects and escalations

Projects & Continuous Improvement

• Support advanced data center build-outs and custom customer projects

• Assist vendors and partners with large-scale infrastructure initiatives

• Conduct quality assurance checks on installations and deployments

• Provide feedback on drawings, installations, and customer-specific designs

Leadership & Development

• Follow standard operating procedures to ensure safety and consistency

• Coach and mentor junior technicians on best practices and safety

• Contribute to a culture of knowledge sharing and continuous improvement

Qualifications

• 4–6 years of hands-on data center experience (installations, cross-connects, troubleshooting, customer-facing work)

• Strong knowledge of rack and stack, structured cabling, and cross-connect installations

• Skilled in troubleshooting circuits (layer 1–3) and handling escalations

• Comfortable with physical aspects of the job (lifting, installing equipment, working overhead)

• Strong communication and documentation skills

• Customer-first mindset, with the ability to handle sensitive or escalated situations

• High school diploma or equivalent required; technical certifications a plus (CCNA, BICSI, Network+, etc.)

Why Join Us?