Delivery Manager in Drug Development

About Appsilon
Appsilon is an ambitious and fast-growing software house and consultancy specializing in actions support systems and machine learning with Fortune 500 clients across the globe. We are a unique company inspired by a mission to improve our society and environment. 
We are a global leader in R and Shiny, which are used by companies of all sizes to build data applications. When companies run into difficult problems or want to initiate large-scale enterprise projects, they come to Appsilon.
Before you apply, please read our code of conduct.
Why do we need you?
We're looking for a talented (Senior) Delivery Manager to lead impactful projects. This is your opportunity if you're a skilled professional passionate about project success. You will be responsible for leading the successful delivery of data-intensive projects for Pharma and BioTech clients, with a special focus on clinical trials. You will ensure seamless collaboration, drive measurable value for clients, maintain high employee satisfaction within the team, and contribute to Appsilon’s growth and business success.
Apply now to become a part of our dynamic team!

Why Appsilon is a good place for you:

• We offer competitive compensation and extensive human-first, people-focused benefits, prioritizing your personal and financial well-being
• Join our amazing multicultural team, ready to support and collaborate with you
• Enjoy a remote work environment with an open and kind internal culture focused on learning and experimentation
• Supportive culture - there will be an essential responsibility on you, but there will be a team to support you
• Fortune 500 clients such as Warner Bros, Johnson & Johnson, Merck, Genmab, and more
• You will have a real impact on the work of the Delivery Team - we are open to your ideas
• You will have a real impact on the work of the entire company 
• You will have the possibility to travel to clients all over the world

In addition, we offer:

• Up to 25000 PLN or 5700 USD + VAT on B2B 
• 26 days of paid holidays + an equivalent of public holidays in Poland, est. 11 days in 2025
• +5% of salary in Professional Development Budget to spend on activities that help you grow
• 33 days (paid 80%) per year on B2B when on a sick leave
• 4 paid days per year to be used for training/conferences, events, or workshops
• Remote work-first working culture with flexible working hours to adjust to your family life
• Private health care insurance for you and your family
• Life insurance for you and your family
• FitProfit or FitSport membership card (in Poland)
• AskHenry – a personal assistant, works great in large Polish cities, elsewhere limited to online support
• We will provide you with a MacBook and additional accessories for your computer to make your work even more efficient and comfortable

Your Responsibilities:

• You will oversee data-intensive projects in Pharma and BioTech, focusing on clinical trials. You will ensure client success, team satisfaction, and Appsilon’s growth.

Guiding Customers during the project
• Advising on the release process
• Advising how to achieve impact
• Challenging Customer plans to find the optimal approach
• Escalating risks on time

Ensuring Customer satisfaction
• Superpleasing -  exceeding client expectations by delivering exceptional service beyond the agreed scope. 
• Having a deep understanding of Customer goals within the project, we are working on
• Understanding how Customer measures the business impact of the project
• Providing Customers with the best service experience

Building strong relationships with the Customer
• Ensuring that a Customer has confidence that you understand their business needs
• Building long-term relationships and trust by surprising clients with added value, proactive insights, and personalized attention.
• Being able to discuss and address specific technical issues
• Sharing your prior experience in the clinical trials area
• Having regular meetings with client and discuss their challenges
• Visiting clients on-site

Projects Continuity
• Ensuring that Customer is thriving thanks to our project and wants to continue working together
• Developing a perfect understanding of the customer organization and decision-making progress 
• Direct Management
• You will be a direct manager of a number of individual contributors and less senior delivery managers
• Providing career support and finding opportunities to grow
• Identifying growing talents and underperf