Home Loans Proficiency Coach - Plano, TX

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
The Home Loans Proficiency Coach is responsible for providing a strategically impactful learning culture that consistently develops teammates while supporting Consumer Lending priorities and performance targets, focused on end-to-end lending and foundational banking aptitude, skill development and role optimization.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 2+ years leadership experience

• 2+ years of employee development or coaching experience

• Deep understanding of the end-to-end home loans Sales, Underwriting, Fulfillment processes and reporting

• Strong Facilitation Skills and executive presence

• Ability to build training material in PowerPoint

• Excellent prioritization, time management and organizational skills

• Strong written and verbal communication skills to ensure knowledge transfer

• Strong leadership skills and the ability to collaborate and influence

• Command of PowerPoint and Excel

• Ability to engage with and communicate project plans to Senior leaders 

• Project Management experience

• Data analysis experience

• Results oriented

Desired Qualifications:

• Home Loan origination

• Experience developing and deploying learning plans

• Process Design

• Bachelor’s Degree in related field

Skills:

• Business Acumen

• Coaching

• Learning Delivery

• Learning Design and Development

• Presentation Skills

• Attention to Detail

• Consulting

• Influence

• Oral Communications

• Risk Management

• Active Listening

• Collaboration

• Customer and Client Focus

• Relationship Building

• Talent Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40