Specialist II, National Technical Support – (MRI Chiller/Cryogenics, onsite Macedonia, OH)

Position Overview

Responsible for providing technical assistance, primarily via the telephone, to HCUS personnel on all of HCUS’s High Field MRI’s. This is the second level national technical support engineer position in the company.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

 

• Provides national level technical support to HCUS personnel as needed, with significant help from higher level national technical support specialists. 
• Prepares and disseminate information related to chiller products to HCUS personnel to improve their ability to perform tasks related to the products, with significant help from higher level national technical support specialists. 
• Occasionally helps roll out new products by participating in installations as needed. 
• Occasionally assists support services personnel in performing quality-related functions. 
• Maintains excellent working relationships with HCUS personnel in all departments. 
• Works overtime and odd hours as needed, including at the “last minute”. 
• Occasionally travels to customer sites to solve problems as needed. 
• Adheres to and ensure compliance of all safety practices and quality procedures. 
• Promotes both internal to the company and externally, the image and reputation of HCUS. 
• Performs other duties as directed by the New Modalities Technical Support Supervisor. 
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards. 

 

Qualifications

 

• At least five (5) years of previous experience maintaining and troubleshooting chiller equipment at other companies. 
• Capable of operating all test equipment required to service chiller equipment. 
• Bachelor’s degree from an accredited four-year college—preferably in an electronics-related discipline—or equivalent experience is required. 

 

Additional Requirements 

 

• Must be able to provide national-level technical support for chiller equipment. 
• Must have strong problem-solving skills.
• Must have ability to manage and provide support on multiple projects at the same time.
• Must have strong communication skills.
• Must have strong computer skills.
• Must be self-motivated.
• Must be willing to travel and work long hours.
• Must have valid driver's license with a safe driving record

 

 

Physical requirements

 

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

 

This position typically works in usual medical, clinical working environments. 

 

• Standing/Walking:
  • This activity occurs frequently and prolonged/repetitively. 

• Sitting:
  • This activity occurs frequently and prolonged/repetitively. Including when driving to customer sites and/or flying. 

• Lifting/Carrying:
  • This activity occurs infrequently and periodically with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs. 

• Pushing/Pulling:
  • This activity occurs rarely and periodically. It occurs prima