Sr International Service Specialist

About Pierce, an Oshkosh company

At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions.

Join our team and embark on a global adventure! This isn't just any role—it's your passport to international travel with regular trips to incredible destinations like Australia, France, Japan, and many more. As a key player in our Fire Division, you’ll be the go-to expert for service support on our cutting-edge vehicles, including the revolutionary Volterra electric series. Your technical expertise will help drive customer satisfaction, reduce vehicle downtime, and ensure we exceed expectations across the globe. Whether you're supporting contract commitments, aftermarket solutions, or stepping in for critical, unplanned needs, you'll be at the heart of innovation and service—making a real impact for our customers and dealer network worldwide.

YOUR IMPACT:

• Coordinate putting Volterra electric vehicles into service through on-site commissioning and fire fighter overview training.
• Conduct vehicle repairs, maintenance, and troubleshooting.
• Provide warranty and on-line systems assistance to dealers and customers.
• International travel in support of customers and dealers.  Travel estimated at 40%.
• Interact with dealers, customers, business unit leaders, engineers, sales team members and other FSRs.
• Coordinate with customers, dealers, and fellow employees to get service and parts expedited to the customer’s satisfaction.
• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.
• Present a professional image to customers, dealers, and our company.
• Manage vehicle retrofit/recall programs.
• Complete field service reporting and database maintenance.
• Assist aftermarket business development personnel with market resource and identification of new business opportunities.
• Develop and report parts and service critical issues.
• Develop and maintain service support and sub-contractor network for local service activities.
• Understand vehicle configurations as outlined in contracts.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business, automotive technical, mechanical engineering, OR related technician experience
• A minimum of 3 years relevant experience
• Ability to travel up to 60%

WHAT MAKES YOU EXCEL:

• Previous fire & emergency vehicle maintenance and service experience
• Excellent oral and written communication skills with attention to detail

Pay Range:

$72,200.00 - $116,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way