Schools, Network Engineer - Hybrid

<p><span>HEAnet - Schools, Network Engineer </span><br/><br/></p> <p><span>HEAnet is Ireland’s National Research and Education Network, providing internet connectivity and ICT shared services across all levels of the Irish education system, reaching 1,000,000 end users. We connect learners and researchers across all of Ireland to education resources and to fellow national educational and research networks in Europe, and the rest of the world.  </span></p> <p><span> </span></p> <p><span>We have an exciting opportunity for a <span>Network Engineer </span>to join our Schools team on a <span>permanent contract basis.  </span></span></p> <p><span> </span></p> <p><span>This role is based in our office in Dublin 1; however, we have a hybrid work framework in place which will allow you to do some work from home if you choose to do so. On different days of the week, any team member may be working from home, so we use tools like Microsoft Teams to keep in touch.  </span></p> <p><span> </span></p> <p><span><span><span><span><span><span><span><span>What the Shools team does</span></span></span></span></span></span></span></span></p> <p><span> </span></p> <p><span>We provide all of Ireland’s primary and post-primary schools (approx. 4,000 schools) with high-availability Internet and network-security services to more than 900,000 teachers and students. </span></p> <p><span> </span></p> <p><span>Along with connectivity, the HEAnet Schools team provide a range of essential services to both primary and post-primary schools, including Internet content-filtering, IP address allocation &amp; firewall services. These essential services make the HEAnet Schools Network one of the largest proactively managed networks in the country. </span></p> <p><span> </span></p> <p><span>To support these strategic initiatives and the portfolio of network services, we are seeking to appoint a Network Engineer to join the Schools team. Reporting to the Schools Network Director, the successful candidate will be responsible for maintaining and supporting the Schools Network.  </span></p> <p><span> </span></p> <p><span><span><span><span><span><span><span>What the Networks Engineer does</span></span></span></span></span></span></span></p> <p><span> </span></p> <p><span>We look forward to welcoming a Network Engineer to the Schools team who will be responsible for providing second-level support to schools, troubleshooting network and provider issues. <br/><br/></span></p> <p><span>One of your main responsibilities will be to provide second-level support to the <a href="https://www.oidetechnologyineducation.ie/technology-infrastructure/schools-broadband-programme/broadband-service-desk/" rel="noopener noreferrer">Broadband Service Desk</a> through our ticketing system, email and by phone during the core hours of 9-5, Monday to Friday. <br/><br/></span></p> <p><span>The successful candidate will support the Schools core, access and cpe networks, as well as managing the core firewall and content filtering system delivering secure connectivity to over 900,000 users. <br/><br/></span></p> <p><span>This role involves substantial client &amp; vendor interaction and regular communications with the <a href="https://www.oidetechnologyineducation.ie/technology-infrastructure/schools-broadband-programme/broadband-service-desk/" rel="noopener noreferrer">Broadband Service Desk</a>, telecoms network and network equipment providers. </span></p> <p><span>Troubleshooting and problem resolution will be a core part of this role, as well as assisting in the testing of new and existing networks systems and providing documentation for all changes and systems deployed. </span><span> <br/><br/></span></p> <p><span><span><span>How we do it</span></span></span></p> <p><span> </span></p> <p><span>Our company values underpin how we do things in HEAnet. We believe in and live by our values and understand they are integral to making HEAnet a great place to work.</span></p> <p><span> </span></p> <p><span>COLLABORATION - EQUALITY &amp; FAIRNESS - FUTURE FOCUSED - POSITIVE IMPACT</span></p> <p><span>                                                                                         </span></p> <p><span>For further information about who we are and our core values, see <a href="https://www.heanet.ie/who-we-are" rel="noopener noreferrer">https://www.heanet.ie/who-we-are</a><a href="https://www.heanet.ie/who-we-are" rel="noopener noreferrer">.</a></span></p> <p><span></span><br/></p> <p><span><span><span>What you get from us</span></span></span><span> </span></p> <p><span> </span></p> <p><span>We promote a <span>healthy work/life balance</span>. Work outside of standard hours is rare and agreed in advance. We take the care of our team members' mental health seriously.</span></p> <p><span> </span></p> <p><span>We value <span>knowledge-sharing and communication</span>. We start each day with a SCRUM to cover outstanding issues and planned work for the day, combined with fortnightly t