Security Screener

Security Screener 

Pay Range: $23.65-$24.30

Position Summary

The Security Screener plays a critical role in maintaining the safety and security of Pier 91 operations. This position ensures compliance with federal and facility-specific security protocols by screening passengers, baggage, and cargo. The Screener is the first line of defense in identifying prohibited items and ensuring a secure, efficient, and customer-focused screening process.

Essential Duties and Responsibilities

• Conducts pre-board screening of passengers, visitors, vendors, terminal staff, baggage, and cargo using approved procedures and equipment in accordance with the Terminal Screening Plan (TSP).
• Delivers exceptional customer service to passengers, clients, vendors, terminal employees, and ship crew, ensuring a courteous and professional experience.
• Ensures compliance with all company policies, procedures, and physical control requirements related to Sensitive Security Information (SSI).
• Reports and documents all irregularities, including unauthorized access, contraband, equipment damage, or safety incidents, using daily logs and incident reports.
• Maintains accurate records of all screening activities, logs, and reports in a timely and organized manner.
• Operates screening equipment, ensures cleanliness of equipment, and operational readiness.
• Supports seamless workflow by coordinating with team members to ensure timely and secure processing of all guests, terminal staff, vendors, visitors and crew.
• Participates in ongoing training and maintain certification standards as required by the company and regulatory bodies.
• Maintains availability for variable shifts, including weekends and holidays.
• Works in a fast-paced, client-facing environment with high attention to detail.
• Other duties as assigned by supervisor.

Customer Service & Communication

• Provide friendly, professional assistance to guests, fellow team members, vendors, and contractors.
• Use covert codes via radio when notification of prohibited item detection.
• Always use provided earpiece and microphone attachments when a radio is assigned to you.
• Direct questions or operational issues to Leads/Supervisors as needed.

Incident Response & Reporting

• Respond calmly to prohibited item detections.
• Complete brief activity or incident reports as assigned using approved formats.
• Support and participate in SimFox simulator training as required.

Qualifications  

Required:

• Education: High school diploma or GED.
• Experience: Prior experience as a Screener with proof of certification (current or expired).
• Licenses: Ability to obtain or maintain valid Unarmed Private Guard Card (in accordance with state, county, or city regulations) and valid TWIC card.
• Certification: Successfully complete the TSS Pre-Board Screener Course as a requirement of employment.
• Knowledge: Understanding of MTSA regulations and facility security protocols.
• Skills:
  • Proficiency in English (reading, writing, speaking).
  • Strong attention to detail and accuracy.
  • Ability to focus on designated tasks and avoid distractions in a busy environment.
  • Excellent interpersonal and customer service skills.
  • Ability to work collaboratively in a team environment.

Preferred:

• Additional Experiences: Customer service experience in a high-volume or MTSA regulated setting.
• Prior experience: Prior Screener with proof of certification (current or expired).
• Certifications: MTSA and Pre-Board Security Screener certification (if not already held, training is provided by company upon hire).
• Knowledge: Familiarity with maritime or port security operations.
• Skills: Ability to calmly and professionally manage tense or confrontational situations.

Physical Demands & Work Environment

• Physical Demands: This role requires the ability to sit, stand, and bend down, for extended periods, including frequent movement between workstations. The Pre-Board Screener must inspect identification documents, operate radios and X-ray equipment. Work is performed indoors. Occasional lifting of up to 20 pounds may be required. Visual focus, basic computer and writing skills are essential. Final candidates must successfully complete a backgro