Customer Success Manager

About CodeHS

CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world. 

Mission

The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That’s why we say: Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach.

About the role

CodeHS is looking for an Customer Success Manager to help manage school implementations and onboarding. 

You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world.

What you'll do

• Handle questions from customers of CodeHS
• Onboard new customers to CodeHS and learn about their needs to provide informed recommendations on using the product
• Work with teachers and administrators on CodeHS implementation, ensuring they are successful in using the platform
• Manage customer accounts throughout the school year by holding regular check-ins via email, phone and web video demos
• Have a deep understanding of the CodeHS product and curriculum catalog
• Help customers with integrations between CodeHS and school and district systems
• Closely track and manage account data, identifying the current satisfaction of customers
• Keep customer satisfaction high to drive retention
• Visit local customers in person
• Travel to visit major customers in different parts of the country
• Communicate customer needs and pain points to the rest of the CodeHS team
• Work with team to ensure customers renew
• Work with school administrators and other stakeholders to improve computer science programs

Qualifications

• Passionate about improving access to quality education
• Strong written and verbal communication skills
• Extremely organized and detail oriented
• Interest in personally learning more about coding, prior experience a plus 
• Teaching experience or working in the educational system preferred
• 5-7% travel - may travel to visit customers, conferences, or team meet ups

You're a great fit for this position if you are passionate about improving education, building strong relationships, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.

Location

* Full Office - This role is a 5 days a week office role in the CodeHS Chicago Office in River North.

Compensation

* Compensation: $64,000-$78,000

Company Values

Encourage Teaching and Learning

CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.

Create a Direct Positive Impact

At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future. 

Make It Fun and Creative

Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on de