Client Executive - Food Production

The Client Executive is the strategic owner of NSF’s top Corporate Account client relationships. This role is responsible for driving growth, retention, and cross selling across multiple service lines, acting as the single point of accountability for the client experience. This role requires a commercially savvy, relationship-driven growth leader who thrives in a fast-paced, mission-driven environment. This role is supporting the Food Production Channel.

• New Client Growth

  • Collaborate with internal stakeholders to develop targeting strategies for the highest potential segments and accounts.  Create strategic plans to capture significant share of wallet with consultative selling and differentiated positioning.

  • Drive rapid expansion and scale through prospecting and targeting senior-level decisions makers with major accounts in agriculture, food processing, restaurant and QSR to win significant positions with market leading clients by leveraging NSF’s full-service offering.

  • Engage with industry to drive visibility and differentiation of NSF in the market through visible engagement with associations, memberships, trade events, active networking to open access with top account senior leaders.

• Drive Account Growth and Retention

  • Expand revenue and service penetration across divisions by identifying upsell, cross-sell, and renewal opportunities—while ensuring long-term client satisfaction and loyalty

• Serve as the Single Point of Accountability

  • Own the end-to-end relationship for top-tier accounts, ensuring consistent delivery, responsiveness, and alignment across all services and geographies

• Develop and Execute Strategic Account Plans

  • Build actionable, insight-driven account plans that align client priorities with our capabilities, including growth targets, innovation pilots, and risk mitigation

• Engage Senior Client and Internal Stakeholders

  • Build trusted relationships with client executives and internal leaders to influence strategic direction and elevate NSF’s value proposition

• Coordinate Cross-Functional Delivery

  • Lead internal teams (labs, operations, sales, IT, etc.) to deliver seamless, high-quality service and execution across all touchpoints

• Run Strategic Business Reviews

  • Facilitate regular performance and planning reviews with clients to assess satisfaction, surface new needs, and align on future direction

• Champion Commercial Excellence

  • Apply pricing discipline, forecasting rigor, and pipeline management best practices to ensure profitable and predictable growth

• Lead Innovation and Experimentation

  • Identify and launch pilot programs, digital tools, or new service models that can scale across the account or sector

• Monitor and Report on Performance

  • Track KPIs, revenue, NPS and client feedback; report insights to leadership and adjust strategies as needed

• Mentor and Influence Account Teams

  • Support capability-building across regional and divisional teams, fostering collaboration and a shared standard of excellence

• Lead innovative initiatives

  • Introduce new service models, digital tools, and client engagement strategies that enhance value delivery

#LI-TS1

• 8+ years of experience in strategic account management, client success, or enterprise sales
• Bachelor’s degree required, MBA or equivalent preferred
• Experience in the Food Production TIC industry, or adjacent industries with common customer base 
• Existing senior level decision maker network in the Food Production space (agriculture, food ingredients, brand owner/processors, end-users and food distribution) preferred
• Proven track record growing large, complex accounts across multiple business units
• Strong executive presence and communication skills
• Experience with Salesforce highly preferred

Salary Range: $110,000 - $245,000

The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; ex