Senior Manager D2C/Amazon

Job Title: Senior Manager, D2C/Amazon
Employment Type: Full-time
Location: New York, NY (Hybrid)
Salary: $125,000 - $145,000/year (dependent on experience)

About Medik8
Medik8 is a fast-growing, UK-based clinical skincare brand on a mission to deliver visible, science-backed results. Known for innovation, quality, and a global footprint, we are rapidly expanding in the US market and shaping the future of digital skincare. Joining Medik8 means being part of a purpose-driven company where your ideas make a real impact, and your work reaches customers around the world.

Role Overview
We are looking for a strategic and hands-on Senior Manager of E-commerce & Amazon to drive growth and performance across our DTC website and Amazon marketplace. This is a unique opportunity for a results-oriented leader to shape online strategy, optimize customer experiences, and directly influence the success of a rapidly growing brand in a thriving market. If you thrive in a fast-paced environment and enjoy blending strategic thinking with practical execution, this role is made for you.

Key Responsibilities

Amazon Channel Management (60%)

• Develop and own Amazon strategy, including catalog, pricing, promotions, forecasting, budgeting, and annual planning.

• Serve as the primary daily contact for the Amazon agency, managing priorities, calls, and performance across operational and advertising KPIs (ROAS, TACoS).

• Optimize day-to-day Amazon operations: listings, SEO, PDP optimization, A+ content, Brand Store, and reviews.

• Lead new product launches from setup to inventory receipt.

• Collaborate with the agency on inventory management, forecasting, replenishment, and chargeback prevention.

• Act as the internal Amazon subject matter expert for the leadership team.

• Analyze and report channel performance weekly and monthly with actionable insights.

• Monitor market research and performance marketing data to anticipate trends and translate insights into optimization strategies.

D2C Management (40%)

• Manage and optimize North America e-commerce sites, driving revenue and campaign execution.

• Ensure localized content, pricing, and product availability for each market.

• Create and lead market-specific trading calendars to achieve sales targets.

• Oversee site merchandising, UX, CRO testing, and product launch execution.

• Partner with CRM, email, SMS, paid media, and loyalty teams.

• Manage promotions, bundles, and subscription programs.

• Analyze website data to identify opportunities in customer profiling and targeting.

• Collaborate with VP of Ecommerce to manage profitability of DTC sites.

• Work with creative and global digital teams to ensure site functionality, design, and brand alignment.

Cross-Functional Collaboration

• Collaborate with Product, Logistics, Marketing/Creative, and Customer Care teams.

• Partner with Logistics for inventory planning, supply chain efficiency, and demand forecasting.

• Ensure consistent brand voice and standards across all digital touchpoints.

Qualifications

• 5–8+ years of e-commerce experience, including Amazon marketplace management.

• Experience in skincare, beauty, wellness, or CPG preferred.

• Expertise in Amazon Ads, Seller Central, Vendor Central.

• Proven success managing DTC websites via Shopify Plus.

• Strong analytical, strategic, and project management skills.

• Experience leading cross-functional teams and managing external agencies.

• Excellent written and verbal communication skills.

• Self-starter, able to work independently and collaboratively in a hybrid environment.

• Comfortable in a fast-paced, ambiguous work environment.

Culture & Benefits

At Medik8, we are driven by sustainability, quality, efficiency, and passion for our customers. Our purpose-driven mentality values collaboration, integrity, and innovation.

Perks Include:

• Competitive salary and comprehensive benefits (health, PTO, holidays, retirement plans)

• Flexible hybrid working (2 days in-office per week in NYC)

• Transit benefits

• Cell phone and WFH Wi-Fi stipend

• Annual product allowance and discounts

• Annual discretionary performance bonus

• Quarterly US team-building activities