VP, Client Technology Program Manager

Job Description:

Role Summary/Purpose:

The VP,  Client Technology Program Manager supports the technology team in driving programs for the OnePay portfolio, helping to meet client growth, innovation, and productivity. This role will contribute to evaluating emerging technologies, participate in the innovation process, and help ensure alignment with broader leadership strategies. The role involves collaborating across teams, assisting with the assessment and implementation of new solutions, and engaging with the client to help gather requirements and prioritize technology needs.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide vision, leadership and strategy to drive Technology Programs for the client relationship

• Partner with key stakeholders, including client technology leaders, developers, architects and other stakeholders to shape requests for change and provide ongoing communication through change execution

• Manage day-to-day integration and support activities concurrently with multiple large-scale enhancement initiatives requested by clients/technology partners or internal teams.

• Proactively identify new opportunities to drive growth and innovation

• Champion innovation by exploring creative approaches to overcome roadblocks, transforming “no” into “how” without compromising regulatory, security or operational standards

• Lead financial planning and ownership of client program budget

• Assist with prioritization that aligns to the partners and SYF planning processing, including prioritization of the product backlog for API reliability, resilience and innovation, ensuring alignment with business goals, technical feasibility and contractual service level agreements

• Facilitate communication across multiple agile, cross functional and partner teams to ensure changes are designed, tested and releases aligned to ensure a seamless delivery

• Interface directly with 3rd party client and technology partners to assist with integration activities and incident resolution

• Maintain technical documentation in Confluence and JIRA and assist cross functional teams in agile adoption

• Assist as On-Call point of contact as part of a rotation schedule to assist with production issues

• Travel to Synchrony and client locations as needed to Lead discovery sessions, project kick-off meetings, work-out sessions, etc. 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma / GED and 6+ years of Product / Project Management experience in the credit card, financial services, or technology industries 

• Ability to analyze, use structured problem solving and available tools, to troubleshoot incidents and identify root cause, action plans, impact and resolution.

• Strong analytical and technical skills

• Strong knowledge and working experience with Application Programming Interfaces (APIs) and related document/testing software (i.e. Postman, Swagger)

• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban).  

• Proven experience in problem solving and negotiated solutions    

• Ability to travel    

Desired Characteristics: 

• Superior oral, written and client communication skills as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Proven track record as a strategic Technology business partner

• Expertise in gathering and defining product requirements 

• Results driven, strategic, conceptual and innovative thinker 

• Knowledgeable on financial services, payments industry trends, competitors, emerging technologies, and companies technical knowledge (financial services) customer experience focus Proactive, self-starter and collaborative leader 

• Experience managing offshore resources, organizing and motivating diverse cross-functional teams. 

• Strong business acumen and superior decision-making skills 

• Strong cross-functional team player with the ability to work seamlessly across a matrix orga