Customer Success Solutions Engineer - PingThings

Company Summary: PingThings is leading the transition to renewable energy by optimizing the modern electric grid. The energy transition is, at its core, a digital transformation, and we have created a robust and scalable time series data management, application, analytics, and AI platform to facilitate this crucial shift. Our platform is a catalyst for empowering energy sector stakeholders to navigate the green transition with confidence, efficiency, and cost-effectiveness.

PingThings has garnered prestigious grants from renowned institutions such as the Department of Energy, ARPA-E, and the National Science Foundation, and is the only company to have received seed funding from GE Ventures. Bolstered by our market success, we successfully raised a Series A round in 2021 and are in the process of securing further growth equity.

At the heart of our groundbreaking initiatives is PredictiveGrid™, our Advanced Sensor Analytics Platform (ASAP). PredictiveGrid™ has been meticulously architected to excel in ingesting, storing, accessing, visualizing, analyzing, and learning from data collected by a multitude of sensors, all while operating at nanosecond temporal resolution. To ensure flexibility and steer clear of vendor lock-in, we've harnessed the power of open-source tools, tapping into the collective expertise of thousands of engineers.

Job Summary: We are seeking a Customer Success Solutions Engineer (multiple levels) to join our small, world-class team and play a pivotal role in revolutionizing the country's electric grid. As a Customer Success Solutions Engineer at PingThings, you will interface daily with our customers as well as our internal product, sales, engineering, and data science teams. You will be the point guard for ensuring the success of our customers using our platform.

Responsibilities:

• Build strong relationships with existing customers and be a trusted advisor for each customer to ensure their success on the PingThings platform.

• Facilitate pilot projects for clients, focusing on the successful implementation and customization of our solutions to align with their unique needs in the energy sector.

• Lead client onboarding processes, offering comprehensive support and guidance for a smooth integration of our technology into their operational framework.

Qualifications and Requirements:

• Exceptional emotional intelligence (EQ), showcasing the ability to empathize, engage, and communicate effectively with a diverse range of individuals.

• Strong assertiveness skills, with the confidence to take decisive actions and advocate for client needs when necessary.

• Excellent verbal communication skills, particularly over the phone, demonstrating the ability to connect with and influence people positively.

• Ability to build and maintain strong relationships with a diverse group of clients and team members alike.

• Strong technical aptitude, with the ability to quickly learn and navigate new software and technologies.

• A passion for technology, especially in how it can be applied to solve real-world problems in the energy transition and utilities management.

Preferred, but not Required Qualifications:

• Advanced knowledge of data analytics, with an understanding of how to leverage data to drive decision-making and customer success.

• Experience with Python or other programming languages related to data science and analytics, enabling sophisticated data manipulation and insights.

• Background in the energy sector, particularly in dealing with utilities, with a grasp of the unique challenges and opportunities in this space.

• Prior experience in SaaS, data-centric platforms, or utilities, with an understanding of industry-specific needs and solutions.

• Educational or professional experience in Power Engineering, offering a deep insight into the technical nuances of the energy and utilities sector.

General Information:

• Job Type: Full-time, remote.

• Benefits: Full-time employment comes with medical and dental insurance, a 401K, and other benefits.

• Philosophy: We value collaboration, integrity, and using our skills for the greater good.

• Work Environment: You'll have the opportunity to work remotely, collaborating with a talented and like-minded team.

Please note that while the position is remote, we currently require applicants to be located in the United States and cannot offer visa sponsorship at this time.