Area Operations Manager (Remote Based)

The Opportunity:

In this role, you will report to the Regional Manager and will work closely with the Avantor’s Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Location: This is a remote role; however, candidates located in NY, NJ, or PA are strongly preferred.

Shift: 1st shift Monday - Friday

Salary Range: $65K - $72K + 5% annual bonus

Benefits:

• Health and Wellness: Medical, Dental, Vision, and Wellness programs

• Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc.

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance

• Recognition: Celebrate your peers and earn points to redeem for gifts and products

What we’re looking for 

Education:

• High school diploma or GED required

• Associate or bachelor’s degree in a business or science-related field preferred

Experience:

• Minimum of 5 years in customer service, purchasing, or account management

• At least 1 year of experience in a supervisory or leadership role

• Forklift certification is a plus

• Training in spill containment, IATA, DOT, IMDG, and HAZWOPER is advantageous

• GMP and GLP training preferred

• CPR and OSHA “Right to Know” training is desirable

• Inside sales experience and cross-referencing skills are a plus

• Valid driver’s license and reliable transportation required

How you will thrive and create an impact 

Avantor’s Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will:

• Provide leadership and coaching to team members, ensuring achievement of performance goals and objectives.

• Serve as the primary liaison between customers, VWR services, and VWR sales teams to maintain seamless communication and service delivery.

• Deliver training and act as a backup for associates to ensure operational continuity.

• Manage departmental budgets, review, and approve expense reports.

• Analyze customer data and prepare detailed performance reports.

• Mentor and guide team members, fostering professional growth and development.

• Define and monitor departmental goals aligned with corporate objectives.

• Track and report performance metrics against established targets.

• Develop and implement programs and procedures to enhance productivity and profitability.

• Oversee administrative tasks such as performance appraisals, timecard approvals, and scheduling.

• Create and maintain SOPs, SOWs, SPIs, and KPIs to ensure operational consistency.

• Conduct internal and external presentations as required.

• Ensure compliance with GxP standards and maintain good documentation practices.

• Deliver added value to customers through industry expertise and continuous improvement initiatives.

• Manage scientific services with a focus on revenue growth and reducing Total Operating Expense (TOE).

• Adhere to all customer requirements, including background checks, health and safety protocols, security clearances, and medical screenings.

• Demonstrate proficiency in ERP systems and advanced Microsoft Office applications (Word, Excel, PowerPoint, Access).

• Provide exceptional customer service with a professional, solution-oriented approach.

• Apply knowledge of purchasing and inventory management to support operational needs.