Patient Financial Services Clerk - Mobile Optometry

Description

Summary/Objective

Performs clerical and computer tasks to support Patient Registration functions under the immediate supervision of the PFS Manager. Serves as a customer service representative to patients, their families, the public and the Medical Staff.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Register patients, obtain demographics, insurance information, identification, etc.
• Understands and complies with healthcare regulations, including but not limited to: HIPAA, EMTALA, etc. 
• Completes paperwork needed for clinic, hospital acute care, SNF, Outpatient hospital and ED, clinic protocols for scheduling and registration of patients, including obtaining all proper forms of consent.
• Collects and records payments from patients appropriately.
• Understands the functionality of the EHR for registration, eligibility, scheduling, registration documentation and MSPQ documentation.
• Answers basic questions by patients or their agents in regard to scheduling and registration of an account.
• Other duties as assigned

Competencies

• Problem situations are resolved appropriately and independently.
• Uses all work time productively in work-related activities.
• Organizes, prioritizes and completes activities and assignments in an efficient manner.
• Effective computer and software skills, a knowledge and experience with a wide array of various software systems and applications.
• A high degree of comfort, competency and technological flexibility with a wide array of software systems and applications
• Proficient with basic math skills.
• Working knowledge of a calculator / 10-key.
• Answer and transfer multiple phone lines. 
• Operate a photocopier, fax machine, and scanner.
• Ability to work as a team member within the department and within the district

Supervisory Responsibility

This position has no supervisory responsibility.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

Two years of customer service.

One-year general office experience.