Aftermarket Parts Support Specialist

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. 

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

Under the supervision of the Manager-Technical & Process Improvements, Power Systems, the Aftermarket Parts Support Specialist will support the Aftermarket Parts Support Specialist to maintain desired level of orders/shipments goals, problem/solution issues related to part interpretation, spec identification and technical/applications inquiries.  A high degree of technical aptitude and in-depth computer skills are required to manage the volume.  This position significantly affects customer satisfaction. 

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Work Mode: Hybrid

Work Location: 200 Twin Oaks Road Kohler WI 50344

Travel: Minimal

Responsibilities

• Parts interpretation. Aftermarket Parts interpretation and research for internal inquiries from Sales Coordinators or other sales channels. Create, design, deploy, and maintain a recommended process to effectively and in a timely manner, produce recommended parts, part numbers and kits.

• Advanced parts research. Research application, engineering, and technical data to provide replacement part numbers when inquiry comes from Sales Coordinators and customers.

• Engineering and technical data include bills of material, microfiche, engineering drawings, legacy business system, SAP, electronic parts catalog, and printed parts catalogs.

• Parts expertise and know-How. Represent Aftermarket Parts at team meetings for specific projects and ad-hoc requests from upper management and other teams.

• Create conversion quotes. Compare bills of material, work with product engineers/vendors and refer to the kit matrix to determine correct part numbers and drawings needed to convert a unit from one application to another.

• Continuous Improvement. Prepare and maintain Aftermarket Parts policies and practices. Work with design and process engineers to create products and processes that incorporate Aftermarket parts needs in the design.

• Service kits. Create and maintain service level kits for all product lines.

• Parts catalogs. Works with marketing, technical publications, and other related teams to continuously audit parts for accuracy.

• Maintain performance metrics.

• Other responsibilities as assigned.

Requirements:

• Associate degree required; bachelor’s degree is preferred.

• 3+ years’ experience in global manufacturing related to aftermarket parts.

• 3+ years' experience in power generation/engines

• Must be proactive, inquisitive, analytical, a good communicator and team collaborator

• Results oriented, detail oriented, and strong organizational skills.

• Experience with Microsoft Office, Wind-chill PLM, and SAP.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Work Mode: Hybrid

Work Location: 200 Twin Oaks Road Kohler WI 50344

Travel: Minimal

 

The Salary range for this position is $66,300.00-$83,500.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the c