Senior HR Service Delivery Manager

We are seeking a strategic and forward-thinking HR Service Delivery to be instrumental in building scalable services, optimizing our technology and reporting infrastructure, and ensuring compliance across all compensation/benefits processes. The ideal candidate will bring experience in technology services, a proven track record of operational processes, and a strong passion for AI, automation, and digital transformation.

Platform Ownership & Configuration

• Manage and enhance the HRIS ecosystem (examples included compensation planning, job architecture, benefits administration) ensuring accuracy, scalability, and alignment with policy
• Drive operational excellence, standardization, and continuous improvement across total rewards platforms and teams.
• Establish and monitor SLAs, KPIs, and service delivery metrics.

Champion AI & Experience:

• Drive an AI-first mindset across HR
• Map, evaluate and redesign end-to-end HR workflows to reduce friction, eliminate manual work, and improve cycle times.
• Implement automation opportunities to streamline workflows and enhance employee and manager experience.
• Ensure HR processes are intuitive, transparent, and supported by clear digital experiences and self-service resources

Own HR Reporting:

• Lead the strategy, implementation, and optimization of HR reporting and analytics
• Ensure data integrity, governance, and compliance across all HR systems.
• Build and maintain data pipelines, dashboards, and quality controls that support compensation cycles, benefits reporting, and regulatory compliance.

• 10+ years of progressive HR operations experience, with at least 5 years in a technology services or consulting company.
• Proven experience in evaluation and redesign of core HR processes with a focus on employee experience
• Expertise in HRIS systems (Ideally Oracle, but can be other cloud-based platforms), data analytics, and reporting.
• Strong understanding of HR compliance and data governance
• Demonstrated passion for AI, automation, and digital transformation in HR.
• Exceptional leadership, stakeholder engagement, and change management skills.

About Perficient:

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.

Additional Information:

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Applications will be accepted until the position is filled or the posting is removed.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensati