Client Services Field Specialist

 

 

24 Hour Home Care is part of the TEAM Services Group portfolio of companies. We proudly lend a helping hand by supporting recruiting efforts for other TEAM brands, including Elite Community Services in finding the right talent to grow their team. 

THE ROLE:

We’re seeking a dependable, compassionate, and detail-oriented Client Services Field Specialist/Regional Coordinator to support our mission of delivering high-quality, compliant care across Arizona. As a vital field-based member of our team, you’ll ensure visit compliance, support family providers, and assist with policy rollouts and quality standards. This role is a direct extension of the Regional Director and your presence in the field ensures our services consistently meet state standards and reflect our commitment to client-centered care.

Primary Responsibilities

Home Visit Compliance

• Conduct and document timely 90-day in-home visits to ensure compliance with Arizona DDD and HCBS requirements
• Maintain accurate, up-to-date case documentation and submit visit reports on time

Field Operations & Support

• Monitor provider compliance with agency policies and support the rollout of updated procedures
• Serve as a liaison between the Regional Director, client families, and providers to ensure service consistency
• Assist with regional audits, training events, and special initiatives

Training & Engagement

• Provide in-person support and training to new and existing family providers
• Support relationship-building and collaboration between client families and care teams

 

WHAT YOU BRING TO THE TABLE:

Skills:

• Excellent verbal and written communication
• Organized, reliable, and proactive with documentation and scheduling
• Able to manage field-based responsibilities independently
• Strong attention to detail with familiarity in compliance tracking and service coordination
• Comfortable engaging with providers, clients, and internal teams professionally

Qualifications:

• Level I Fingerprint Clearance Card
• Fluency in Spanish is required
• High school diploma or equivalent required
• 1+ year experience in HCBS, social services, or administrative field support
• Familiarity with Arizona Division of Developmental Disabilities (DDD) and HCBS regulations
• Valid Arizona driver’s license and reliable daily transportation
• Comfortably conducting daily home visits and working in various community settings throughout the entire Phoenix valley.

 

WHAT WE BRING TO THE TABLE:

• Comprehensive benefits package, including health, dental, vision, 401K, just to name a few! 
• Wellness Program, Learning and Professional Development Program

 

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.  

By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. 

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

 

The expected California Pay Range for this position:$43,000—$47,000 USD