Technical Product Owner

Job Title:

Technical Product Owner

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.

We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.


Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW


If this is you, we would love to discuss career opportunities with you.

In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

Mandatory hands-on experience and ability to navigate current tools is required

• Planview
• JIRA
• FIT
• Product Management Lifecycle
• Product Engineering, Product Owner/Manager +Financial Tracking - through ad hoc Excel (can maintain complex spreadsheets) to JIRA/Other Feature work tracking.

Overview:

• The Technical Product Manager/Owner - TPM/O, for digital and web is responsible for leading the platform teams Digital Authentication Services product vision, planning, execution, operations, strategy, and roadmap for the digital  platforms that deliver engaging and seamless user experiences across multiple channels and devices.
• The  TPM/O is responsible for digital and web collaborates with cross-functional teams, including cyber, IT, product, other technology and product groups, network, engineering, design, marketing, sales, and customer success, to define and deliver innovative and secure, scalable solutions that meet the needs and expectations of the customers and stakeholders.
• The  TPM/Or is responsible for digital and web also oversees the product lifecycle, from ideation to launch and beyond, and ensures that the products and releases are aligned with the team’s, organization’s, company's goals and values.  Through delivery & execution, the TPM/O is also responsible for building the operations for supporting post deployment of the services the teams are responsible for, including, but not limited to telemetry and observability, ensuring stability and other enhancement activities, and ensuring security compliance on services changes deployed.
• The  TPM/O shall maintain roadmaps, goals, OKRs and platform and technology operations metrics that align to overall operations health, status, diagnostics and DevOps lifecycle of all aspects of the release process, from planning, product management, product engineering to release management and monitoring alerting.

Key Responsibilities:

• Develop and communicate the product vision, product operations, product strategy, and roadmap, ensuring alignment with the company's mission, objectives, and priorities.
• Research and analyze the market/partner+ trends, customer and external feedback, user behavior, and competitive landscape to identify and validate the product features, opportunities and requirements.
• Define and prioritize the product features and specifications, and collaborate with the engineering, test, telemetry, release management teams to deliver high-quality and user-centric solutions, through the use of enterprise and self-assigned tools, including Planview, JIRA, FIT and other forms of resource, product, feature management and financial tracking measures.
• Manage the product backlog and release planning, and coordinate the product launch and post-launch activities, including testing, documentation, training, and support.
• Establish and track the product performance metrics and KPIs, and leverage data and insights to opt