Boeing Global Services Senior Quality Multi-Family Manger

Boeing Global Services Senior Quality Multi-Family Manger

Company:

Boeing Aerospace Operations

Boeing Global Services is currently looking for a Senior Quality Muti-Family Manager to join their team in San Antonio, TX. This Quality Management position is a key member of the leadership team and the position will focus on supporting JAWACS and SAMC with overall compliance to Boeing and industry related Quality requirements.   This role is looking for a change agent that will develop and improve policies, procedures and develop organizational and technical strategies. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports. Manages, develops and motivates employees. This position requires significant interface with government customer representatives and maintaining a collaborative and positive relationship.

Position Responsibilities:

• Manage quality team consisting of first-line managers & quality personnel performing inspections, flight operations and technical activities for JAWCS and SAMC

• Promote and maintain a safe and healthy work environment

• Interface with Operations, Engineering, regulatory agencies and suppliers/partners to resolve issues impacting airplane build, test and delivery. Develops and maintains strategic partnerships with customers, stakeholders, peers, and direct reports

• Staff and direct a technical team in establishing group goals

• Monitor group performance against program and functional commitments and developing technical employees within the group

• Data Analytics. Analyzes results, metrics and trends to influence team strategy and quality performance

• Develops and executes project and process plans, implements policies and procedures and sets operational goals

• Acts as the initial point of escalation for issues or challenges encountered by the team. Capable of effectively triaging and de-escalating issues with impacted parties

• Acquires and manages resources and leads process improvements.

• Demonstrates the Boeing values in a deliberate and observable way

• Change Management leader to collaborate and influence cross-functional partners

• Develops functional excellence for Quality across the supported Programs 

• Responsible and accountable for Quality program management and leadership including resourcing and staffing, program quality performance, quality oversight, product acceptance and verification, quality metrics, Site corrective action board, DCMA customer relations, and timely response to customer and internal corrective action requests.

• Proactively communicates with leadership team, peers, and customers.

• Keeps others informed by communicating business vision and strategies, program or project status, conducting and participating in leadership meetings, providing presentations and listening to employee concerns and suggestions.

• Creates a culture of continuous improvement by communicating/deploying enterprise best practices and employee engagement to improve cost, quality, delivery, employee job satisfaction and customer satisfaction.

• Works with other management partners across organizational and functional boundaries to execute on programs, drive improvements and corrective actions, identify and mitigate areas of risk, and proactively work to increase first time quality

• Monitors Program Quality financial metrics to support budgetary planning and determine appropriate corrective action.

Basic Qualifications (Required Skills/Experience):

• 5+ years of experience in aviation industry, airline or MRO

• 5+ years of management experience with Quality or Operations or leading managers / teams in Operations and/or Quality position

• 3+ years of experience in Quality Management Systems (QMS)

• Experience at FAA Part 121/135 operator or Part 145 Repair Station

• Experience working with internal and external customers and suppliers

• 3+ years’ experience interfacing with an external customer (i.e. FAA, DCMA)

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher

• FAA Mechanic certificate with Airframe and Powerplant ratings

Drug Free Workplace ​

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as