Operations Manager

OPERATIONS MANAGER

We are looking for a candidate who provides support to all our collaborators, supervisors, and managers in their duties. The operations manager is the link between all areas, work teams, and customers. It is who manages and verifies all the account reports and processes.

DUTIES AND RESPONSIBILITIES

● Verify and submit payroll on the established dates.

● Analyze the performance of your assigned teams.

● Create plans of action and verify their compliance.

● Analyze the effectiveness of the actions taken.

● Compliance with the metrics established by the clients.

● Verification and compliance of hours.

● To have the correct team and the necessary job roles based on the number of employees.

● Creation and analysis of reports.

● Keep reports up to date.

● Deliver the necessary reports to managers and clients.

● Send the information required by the client.

● To comply with the established dates for all the required reports.

● Process administrative applications.

● Support the activities of other departments or management.

● Support and respond to inquiries from your team.

PROFILE

Possess excellent oral and written communication skills. To be able to organize your work, and your time using the right tools. To be a leader and to be able to guide his team to meet all the goals. Possess proper treatment qualities with all the teams. Experience working in call centers managing all the necessary tools. Take decisions based on the correct analysis.

WORK EXPERIENCE / SKILLS

At least 1 year of experience as an account manager within the same or similar role.

Creation and analysis of call center reports. Effective staff management.

ATTITUDES

● Initiative

● Responsibility

● Organization

● Confidentiality / Discretion

● Effectiveness

● Loyalty

● Adaptability

● Emotional intelligence

SKILLS

MANUAL: Knowledge of packages computational, realization and analysis of reports

MENTAL: Make the right decisions on the basis of the analysis

APPLICATIONS WILL BE RECEIVED UNTIL May 30th, 2024