Collections Portfolio Specialist

<p>Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.&nbsp;&nbsp;</p> <p>Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.</p> <p>Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit&nbsp;<a href="http://www.octane.co">www.octane.co</a>.</p> <hr> <p><span style="font-weight: 400;">Octane is hiring Collectors to join Roadrunner’s Operations Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of&nbsp; loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual.&nbsp; You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm.&nbsp; Up to two Saturdays per month 8:00am to Noon.&nbsp; May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.</span></p> <hr> <p><strong>Responsibilities:&nbsp;</strong></p> <ul> <li>Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.</li> <li>Comply with all federal and state specific laws that regulate collections and servicing activities.</li> <li>Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.</li> <li>Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.</li> <li>Advance win-win solutions to assist customers with payment extensions and refinance options.</li> </ul> <hr> <p><strong>Requirements:</strong></p> <ul> <li>HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in a