Senior Product Manager
MicrosoftAbout the role
At Global Skilling (GS), our mission is to shape the current and future workforce by building employee confidence and impact through in-demand AI skills and experiences. With technology evolving rapidly, having a skilled workforce is more important than ever. We believe that making learning accessible to all is key to fostering a diverse and inclusive culture, helping people excel both personally and professionally, and igniting innovation.
We are looking for a deeply technical, systems-minded, and collaborative individual to join our team as a product manager, supporting the Technical Reliability & Enablement pillar of the Content Planning & Interactivity team. In this role, you will go deep into the architecture of our interactive lab platform and work shoulder-to-shoulder with Microsoft engineering teams and our lab hosting partners to make lab engineering measurably more efficient and reliable. Your work will determine how reliably, securely, and quickly we can author, validate, and publish labs at scale for on-demand learning.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their highly qualified contributions each day. Join us and help shape the future of the world.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
The Senior Product Manager -Interactive Learning is responsible for the following:
- Lab Architecture & Technical Depth: Develop a first-principles understanding of the end-to-end lab architecture, including provisioning, environment configuration, identity and subscription management, automation, and the platform services labs depend on. Use that depth to evaluate design tradeoffs, spot fragility before it reaches learners, and shape the technical roadmap for the lab ecosystem.
- Lab Engineering Efficiency: Own the strategy and backlog for making lab build, test, and release faster and more repeatable. Identify the bottlenecks in the authoring-to-publish pipeline, drive templating, reuse, automation, and validation tooling, and set the efficiency targets that reduce time-to-publish and cost per lab without sacrificing quality.
- Microsoft and Authorized Lab Hosting Vendors Engineering Partnership: Serve as the primary technical product counterpart across Microsoft engineering teams and vendor engineering. Translate learner and business needs into clear technical requirements, negotiate priorities and sequencing across roadmaps, and hold joint delivery commitments accountable through a shared plan of record.
- Reliability & Security at Scale: Partner with engineering to raise the reliability and security bar for labs, covering resilient provisioning patterns, subscription and license hygiene, monitoring and alerting coverage, and safe deployment practices. Drive the systemic fixes that eliminate recurring failure classes rather than treating them one incident at a time.
- Scaled Enablement for On-Demand Learning: Build the standards, reference patterns, tooling, and documentation that let content and engineering teams produce labs consistently at scale. Enable a growing catalog of on-demand and credential-aligned learning experiences without a linear increase in engineering effort or support load.
- Data-Driven Decision Making: Define and instrument the metrics that describe lab health and engineering efficiency, including build and publish cycle time, provisioning success rates, defect and rollback rates, support burden, and cost per lab hour. Use that telemetry to prioritize investments, inform leadership, and demonstrate impact over time.
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