Data Scientist, Help Experience

<div class="content-intro"><h2><strong>Brief info about Vinted&nbsp;</strong></h2> <p data-renderer-start-pos="1"><span data-sheets-root="1">Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. <br>The Vinted Group is made up of three business units that support this mission:<br><br><strong><a href="https://careers.vinted.com/marketplace" target="_blank">Vinted Marketplace</a></strong> is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.<br><br><a href="https://careers.vinted.com/vintedgo" target="_blank"><strong>Vinted Go</strong></a> enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.<br><br><a href="https://careers.vinted.com/vintedpay" target="_blank"><strong>Vinted Pay</strong></a> is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.<br><br>Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.&nbsp;</span></p></div><h2><strong>Information about the position&nbsp;</strong></h2> <p>Help Experience (HEX) supports tens of millions of Vinted members across 20+ markets. When members encounter an issue—from shipping delays to payment questions—we want to resolve it as fast, effortlessly, and accurately as possible.</p> <p>We are looking for a Senior Data Scientist to join the Ember team within the Help Experience domain.</p> <p>Ember is building the next generation of AI-powered support at Vinted. Our mission is to <em>serve scalable support automation that users appreciate</em>. We build and scale our conversational Virtual Assistant and automated resolution systems, transforming support from traditional ticketing into instant, conversational problem-solving. By resolving issues autonomously a