Data, Research and Development Coordinator

Duke University:

 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

 

Occ Summary

 

This position will coordinate the prospect and data management of a major and annual gifts fundraising program to develop and build support from alumni, parents, faculty, students, and friends.  The position requires a person to manage multiple responsibilities simultaneously, to work comfortably with data sets and databases, and to have strong attention to detail. 

 

Data and Prospect Management

• Support major and annual gifts fundraising teams regarding data needs, including setting parameters for and pulling various lists, and responding to related data-issues and questions.
• Coordinate the process for entering moves, donor contacts, and solicitations for gift officers, including entering moves and solicitations into Duke’s alumni and donor database (DADD) and partnering with the appropriate teams within Duke Alumni Engagement & Development (DAED) when necessary (Alumni & Development Systems, Business Intelligence, etc.). 
• Create, maintain, and utilize tracking systems to assure efficient and well-coordinated efforts.
• Maintain $50,000+ solicitation list to correctly reflect status of all Duke Law School (DLS) solicitations and reconcile with DADD at least quarterly.
• Coordinate with individual gift officers to provide monthly and quarterly reports of gift officer metrics and progress towards goals, including trips, visits, moves, attempted contacts, solicitations, portfolio penetration, pledge status, lapsed donors, etc.
• Prepare quarterly and annual reports on fundraising activity, including progress reports on DLS’s campaign fundraising goals or other reports as requested.

• Support use of DADD and Tableau by gift officers, work closely with Business Intelligence (BI) to improve functionality, and explore new ways to utilize the tools for the benefit of the office. 
• Bring data issues to the attention of DAED as needed and work together to find solutions. Submit requests for changes to the system so that data needs can be more efficiently met with more accurate results.

 

Prospect Research

• Design and produce a variety of giving and capacity reports to facilitate triage of contacts for gift officers. 
• Identify prospects with the capacity and inclination to support DLS at a greater level and discuss next steps with appropriate gift officer. Implement data analytics projects to develop strong prospect pipeline.
• Prepare bios and/or briefings on DLS major gift prospects for gift officers and, when necessary, the Dean.
• Meet periodically with DAED data colleagues to gain a better sense of University timeline, lists, and processes as related to Law ADO. Understand University prospect and portfolio management protocol and policies and apply and/or adjust those as appropriate in Law ADO.

 

Administrative

• Organize periodic “huddles” in support of gift officers and help plan agendas for prospect management meetings and gift strategy meetings with the Dean.
• Review on a daily basis prospect activity reports, contact reports, call lists, and itineraries, looking for opportunities and/or action items for DLS. Alert the appropriate gift officers and develop a process for ensuring appropriate follow-up. 
• Build trip call lists in coordination with gift officers and assist with trip preparation as it relates to prospect research, bios, strategy development, and materials preparation.  Distribute itineraries, maintain contact with traveler while on the road, and provide back-up administrative support for trips as necessary.
• Prepare for and participate in staffing of major DLS events such as Leadership Weekend, Alumni/Reunion Weekend, Commencement, and other events as requested.

 

 

Required Qualifications at this Level

 

Education/Training: 

 

Work requires communication, analytical and organizational skills normally acquired through completion of a bachelor’s degree program. 

 

Preferred:  Training and interest in data management generally, and DADD, Enquire, Tableau specifically.