Data Operations Lead

Who we are:

Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

The Tinuiti Product & Technology team exists to empower our partners across the business by building and operating an efficient, resilient, and trustworthy technology stack for consuming, managing, and serving data that facilitates actionable insights.

The Data Operations Lead is responsible for ensuring day-to-day operations of Tinuiti’s data platforms run smoothly. This role will be the primary interface with the users of our proprietary data platform, Blisspoint by Tinuiti, on the data operations side, and will work cross functionally with engineering, QA, BI and other analytics sub-divisions to streamline operations around data monitoring and support. 

• Work with a distributed Data Operations team with a heavy focus on data sourcing, availability, timeliness and reliability

• Lead the monitoring and alerting of data issues and their resolution, including identifying areas of improvement

• Troubleshoot data availability issues and escalate with internal teams or partners to drive timely issue resolution while collaborating closely and communicating with stakeholders  

• Manage data sourcing connections and data pipeline orchestration related operational tasks

• Monitor, update and track all tasks through the Jira helpdesk in a timely and responsive manner

• Help establish a partner engagement model with martech/adtech platforms, data sourcing and integration partners

• Plan for and lead ongoing initiatives with data sourcing partners to increase operational efficiency

• Support compliance with best practices related to data availability and security procedures

• Apply proven communication and problem-solving skills to resolve support data issues as they arise

• Participate in design and upcoming release discussions with the development teams to ensure impact on users is clearly understood and operational knowledge is built

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

Requirements:

• 3+ years of experience in an operational role dealing with data management, data integration or similar activities and/or responsibilities.

• Bachelor’s Degree and/or relevant field or equivalent experience

• Strong analytical and problem solving skills - Ability to determine data patterns and perform root cause analysis to resolve production reporting bugs

• Familiarity with the data, analytics and BI space and knowledge of BI Tools such as Tableau, Data Studio, Looker, Domo etc. 

• Experience working with data integration platforms such as Fivetran, Funnel.io, Datorama 

• Strong experience with SQL and Github (Python experience a plus)

• Understanding of data management (e. g. permissions, security, and monitoring) and experience using data warehousing platforms (AWS Redshift, Snowflake, BigQuery).

• Experience working with and building strong relationships with customers and external partners 

• Excellent written and verbal communication skills, including logical structuring and delivering presentations 

• Knowledge of the advertising and marketing space is a plus 

• Knowledge of working with helpdesk tools or