Data Exchange Manager

 Job Requisition ID: 91697 

Location Designation: Hybrid - 1 day per week 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

 

This position primarily involves a hybrid work schedule - working onsite one day per week. 

Role Overview:

 

This role manages the electronic data team. This individual will be responsible for managing/developing members of the data exchange team and implementing electronic interfaces for NYL clients in support of our products/various services. Along with direct client/tpa engagement. Demonstrated ability to coach and mentor the team to lead conference calls in a way that educated and guides the client and the Ben tech partner to create an accurate file and impacts our TAT to deliver to our clients in a timely manner. Provides guidance on solutions and what the data can power from an administrative deliverable. Manage interfaces in coherence with project plan. Work with internal partners IT, eCommerce, Family Medical Leave Operations, etc. Define requirements and drive accountability regarding deadlines. Leads the team to provide a positive client experience that sets us up for excellence.

 

What You’ll Do:

 

• Ensures achievement of all operational end to end service goals/metrics
• Drives process improvements designed to improve our clients’ experience, drives root cause analysis  
• Acts as the subject matter expert for Account Installation capabilities and provides consultative direction to functional leads for escalated issues or process changes.
• Develops specialists through effective coaching and guidance, empowering and enabling strong leadership from each.
• Responsible to project manage various types of incoming electronic interfaces for group products and services
• Responsible to ensure the team is focused on implementing all interfaces based on established timelines.
• Accountable to ensure the team is educating and guiding the client on what the data powers
• Accountable to ensure the team is reviewing test data and provide appropriate feedback to client/TPA to ensure quality data is implemented
• Responsible to provide consultative solutions to our clients and internal business partners as necessary based on requirements gathering
• Monitors on-going client activity and consults with the team to ensure timelines, experience is representative of NYL goals
• Ability to articulate programming logic to IT on file mapping and merging requirements, and drive requirements for new capabilities
• Develop and deliver operational ad-hoc reporting accurately and in timely manner
• Responsible to appropriately track case status to ensure metrics are being reported accurately

 

What you'll bring:

 

• Bachelor's Degree and 5 years of experience in insurance preferred,
• Prior experience working with clients, producers, and/or TPA's preferred
• Strong knowledge of life, accident, disability, and FML preferred
• Strong planning and project management skills preferred.
• Demonstrated proficient/advanced skill in Microsoft Excel