Data Entry Customer Service
SharpContraAbout the role
Company Description
About Us
Chats Cloud Cover is a dynamic and forward-thinking organization committed to delivering innovative communication solutions to businesses across various industries. Our mission is to empower brands with tailored marketing strategies and exceptional service that drive measurable results. Headquartered in Columbus, OH, we pride ourselves on a collaborative culture, professional development, and excellence in every project we take on.
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Job Description
Job Description
We are seeking a detail-oriented and reliable Data Entry Customer Service Representative to join our team. The ideal candidate will be responsible for managing customer data, responding to inquiries via email or phone, and ensuring accurate and timely entry of information into our systems. You will play a vital role in maintaining the quality and integrity of customer records while providing excellent service support.
Responsibilities
Enter and update customer data accurately in company databases
Respond to customer inquiries via phone, email, or chat in a professional manner
Verify data for accuracy and completeness
Maintain confidentiality of customer information
Assist in resolving customer issues and follow up as needed
Collaborate with team members and departments to improve data processes
Perform other administrative duties as assigned
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Qualifications
Qualifications
High school diploma or equivalent; associate degree preferred
Previous experience in data entry or customer service roles
Strong typing skills and attention to detail
Excellent verbal and written communication skills
Proficiency in Microsoft Office and data management systems
Ability to multitask, stay organized, and work under minimal supervision
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Additional Information
Benefits
Competitive salary ($40,000 - $49,000 annually)
Opportunities for growth and advancement within the company
Development of valuable administrative and communication skills
Supportive and professional work environment
On-the-job training and continuous support
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