Data Center Technician III

Data Center Technician III

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. As a Data Center Technician you will run fiber optic, copper and coax cable, perform cable terminations, install tray systems, build cages, and rack and stack servers.

Responsibilities

• Supports fulfillment of projects that follow standard operating procedures; if projects deviate, then works under supervision

• Supports physical audits and reporting

• Delivers a high level of service while meeting time expectations on new deployments and existing alterations 

• Supports customers on-site through access control and escorting services

• Reviews work requests in the queue, responds to semi-routine work orders, and maintains detailed written records of all work

• Calls out and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on raising non-standard procedures

• Involved in raising and expediting higher-level orders upon supervision

• Ensure that a team is safe for all team members to raise any issues. 

• Supports the operations and security personnel team for breaks or other activities when vital

• Supports standard operating procedural tasks and provides backup assistance to team members and new hires

• Responsibilities in queue management/reporting include reviewing work requests in the queue and working on standard requests, ensuring reporting is complete and accurate. Actively provides input and maintains detailed written records of all work activity

• Installation responsibilities include handling standard rack and stack customer equipment tickets, reading standard installation spreadsheet plans and supporting implementing installations accordingly, and performing quality checks on cross-connects and on-site support tickets

• Cross Connect work requires a general understanding of operating procedures for installs, terminations, modifications, and testing. Installing and testing cross-connect switched and multiplexed circuits

• Expect testing of layer 1, 2 and 3 cross-connect certification testing, supporting the fix of switched and multiplexed circuits. Ability to escalate more circuits and supports as needed. Working with customers to solve issues and use experience gained to recommend solutions

Qualifications  

• 1+ years of cabling, fiber optics, and rack and stack experience

• High School Diploma  or equivalent

• A natural curiosity and strong troubleshooting skills

• Experience working in a critical facility a plus 

• You can lift up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation

• 24/7 Operation - working night shift 6 months out of a year is required

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other statu