Data Center Operations Leader

Req ID: 341414 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Leader to join our team in Alpharetta, Georgia (US-GA), United States (US).

Position Overview:

The Data Center Operations Leader will be responsible for the management, oversight, and continuous improvement of Tier 3+ enterprise-class data center facilities, including both primary production and secondary disaster recovery sites. This role requires a deep understanding of physical and logical infrastructure, including server, storage, and network components, as well as a strong background in data center security based on NIST 800-53 standards. The successful candidate will ensure the highest levels of availability, reliability, and security for critical IT infrastructure while leading a team of data center professionals.

Key Responsibilities:

• Data Center Management:
• Oversee the day-to-day operations of multiple Tier 3+ data center facilities, ensuring compliance with industry standards and best practices.
• Manage all physical and logical aspects of the data center, including power, cooling, space, and cabling infrastructure, as well as server, storage, and network equipment.
• Lead administration and engineering of physical and virtual servers utilizing Windows, Linux and Unix Operating Systems
• Manage the operation and maintenance of the enterprise SAN and NAS Storage
• Manage the administration of the client’s virtualization platform
• Develop and implement data center policies, procedures, and operational guidelines to ensure optimal performance and compliance.
• Disaster Recovery and Business Continuity:
• Manage disaster recovery site(s) and ensure synchronization with primary data center operations.
• Develop, maintain, and test disaster recovery and business continuity plans in collaboration with relevant stakeholders.
• Lead incident response and root cause analysis for any data center outages or disruptions, ensuring timely resolution and documentation.
• Security and Compliance:
• Implement and enforce data center security measures based on NIST 800-53 standards.
• Collaborate with security teams to ensure physical and logical security controls are effectively deployed and monitored.
• Conduct regular audits and assessments to ensure compliance with regulatory requirements and industry standards.
• Capacity Planning and Resource Management:
• Monitor and analyze data center capacity, utilization, and performance metrics to ensure adequate resources are available to meet current and future needs.
• Coordinate with IT infrastructure teams to plan and execute hardware and software upgrades, expansions, and decommissions.
• Manage vendor relationships, including contracts, service level agreements (SLAs), and performance reviews.
• Team Leadership and Development:
• Lead, mentor, and develop a team of data center professionals, fostering a culture of excellence, accountability, and continuous improvement.
• Develop and manage staff training programs to ensure team members are up-to-date with the latest technologies and industry trends.
• Oversee staffing, including recruitment, scheduling, and performance evaluations.
• Project Management:
• Lead and participate in data center-related projects, including new facility build-outs, migrations, and technology refreshes.
• Develop project plans, timelines, and budgets, and ensure successful execution within scope, time, and cost constraints.
• Reporting and Documentation:
• Prepare and present regular reports on data center operations, performance, capacity, and incidents to senior management.
• Maintain accurate documentation of data center layouts, equipment inventories, and operational procedures.