Data Center NOC Operator - Overnights & Weekends Required

Role & Department Description:

FactSet seeks a motivated and technically skilled individual to fill the role of Data Center and NOC Operator within our core Infrastructure team. This critical position is focused on sustaining and improving the functionality and efficiency of our data centers and network systems. The selected candidate will be instrumental in the ongoing monitoring, detailed reporting, and effective troubleshooting that keep our data centers, network infrastructure running smoothly, contributing to the continuous enhancement of FactSet’s operational framework.

Responsibilities:

• Actively monitor, report, and troubleshoot FactSet’s data centers, POPs and hybrid Cloud hosted infrastructure.
• Actively monitor, report, and troubleshoot FactSet’s global network infrastructure.
• Engage with carriers to troubleshoot network connectivity issues.
• Coordinate, escalate, and resolve operational events that have the potential of negatively impacting system and application availability to internal or external stakeholders.
• Rack, Stack and cabling of data center equipment, such as Compute servers, Storage, Network appliances.
• Perform rack installs, rack decommissioning, operational readings, and inventory management.
• Execute structured cabling tasks, including building Ethernet cabling and running fiber cables, amid various network devices.
• Maintain logistics related to shipping and receiving parts and hardware, including necessary documentation and communication.
• Maintain and update procedural documentation for internal teams, ensuring operational procedures are well-documented and transparent.
• Maintain clean and safe working environment within the data centers.

Minimum Requirements and Work Environment:

• This is an overnight full-time position requiring 40 hours per week.
• Work shifts may include evenings, nights, weekends and holidays to accommodate 24/7 data center operations.
• Work involves physical activities such as standing, walking, bending, and lifting of equipment up to 50lbs.
• Employee will be working in an environment with a moderate noise level due to server fans and cooling systems.
• 2 years of Data Center and NOC work experience.
• Proficient in using hand tools for equipment installation and maintenance.

Desired Qualifications:

• Excellent communication and collaboration skill - ability to work with minimum supervision yet having the aptitude to know when to seek additional resources/escalation along with skillful time management. 
• Proven experience as a Data Center/NOC Technician or similar role.
• Strong knowledge and understanding of computer hardware and networking principles.
• Familiarity with operating systems such as Windows, Linux, or Unix.
• Knowledge of networking - including switching, routing, troubleshooting principles.
• Excellent troubleshooting and diagnostic abilities.
• Strong organizational skills and attention to detail.
• Ability to handle high-pressure situations and prioritize tasks.
• CCNA, A+ Certification desired but not required.
   

Education Requirements:

• Associate Degree or equivalent work experience

The budgeted hourly range for this position in the states of California, Connecticut and New York is $27.00- $31.00.

Why Life is Better as a FactSetter:

• FactSet looks to foster a globally inclusive culture.  From leadership commitment, to employee led resource groups, FactSet has diversity, equity, and inclusion as a priority.  Read more about our priorities here: https://www.factset.com/company/diversity-equity-and-inclusion

• FactSet believe giving back to our communities is part of our culture.  From volunteer opportunities to working with non-profit partners, you can read more about our commitments here: https://www.factset.com/company/corporate-responsibility

• Secure your future with our discounted employee stock purchase program and 401K matching

• 4 weeks paid time off your first year of employment

• No or low cost medical, dental and vision care

• Reimbursement for eligible expenses related to the CFA, CIPM, CAIA and FRM exams

• Wellness programs including gym discounts and more

• 16 weeks paid parental leave for the primary caregiver (4 weeks for secondary)

• Employee referral bonuses

• And more!

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