Function

Product Management

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.   

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth.  We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Team

The Data Center Lab Technician is responsible for supporting the daily operations, maintenance, and growth of Hitachi Vantara's engineering lab and data center environments. This role performs hardware deployment, infrastructure support, equipment lifecycle management, and engineering lab operational activities supporting global product engineering, development, validation, and go-to-market initiatives.

The position works closely with infrastructure, storage, systems, network, and product engineering teams to ensure engineering lab environments remain operational, organized, secure, and available to support business objectives. This is a 100% onsite position located in Englewood, Colorado.

The Role

Data Center & Lab Operations

• Install, rack, stack, cable, label, and decommission servers, storage arrays, network switches, SAN switches, and supporting infrastructure.
• Perform equipment moves, adds, changes, and removals (MAC activities).
• Maintain rack elevations, rack layouts, power allocation documentation, and equipment location records.
• Assist with engineering lab capacity planning activities including rack space, power utilization, cooling considerations, and cable management.
• Perform daily physical inspections of lab and data center environments.

Cabling & Connectivity

• Install and maintain copper, fiber optic, Fibre Channel, and management network cabling.
• Follow established cabling standards, labeling practices, and documentation requirements.
• Troubleshoot physical connectivity issues and perform cable remediation activities.

Asset & Inventory Management

• Maintain accurate inventory records for servers, storage systems, networking equipment, cables, optics, and spare parts.
• Track equipment through its lifecycle from receiving through deployment and eventual retirement.
• Support audits, asset reconciliation activities, and hardware refresh programs.
• Manage engineering lab spare parts inventory.

Shipping, Receiving & Logistics

• Receive, inspect, and stage incoming equipment.
• Coordinate domestic and international shipments of engineering hardware.
• Package and prepare equipment for return, repair, recycling, or redeployment.
• Coordinate with vendors, logistics providers, and internal teams regarding equipment movement.

Operational Excellence

• Create and maintain operational procedures, installation guides, and technical documentation.
• Update Jira Service Management (JSM) tickets and maintain accurate work records.
• Participate in process improvement and lab standardization initiatives.
• Support after-hours maintenance windows and critical infrastructure activities as required.

What You’ll Bring

• Associate degree in Information Technology, Computer Science, Electronics, or related field preferred.
• 1–3 years of experience in a data center, engineering lab, infrastructure operations, or technical support environment.
• Experience installing and supporting enterprise servers, storage arrays, and networking equipment.
• Working knowledge of Ethernet, Fiber Channel, and fiber optic cabling standards.
• Basic understanding of:
  • Networking fundamentals
  • Windows and Linux operating systems
  • VMware virtualization environments
  • Data center power and cooling concepts
• Experience using ticketing systems such as Jira Service Management, ServiceNow, or equivalent.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Ability to lift, carry, and install equipment weighing up to 50 pounds.
• Ability to work in a data center environment for extended periods including standing, bending, climbing ladders, and working in confined rack spaces.

Preferred Qualifications

• CompTIA A+, N