Data Center Customer Operations

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Experienced technician skilled in fiber optic installation, testing, and troubleshooting, as well as data center rack‑and‑stack deployments. Proficient in installing and terminating fiber cables, performing continuity and signal tests, and ensuring clean, precise cable management. Adept at assembling, racking, and powering up servers, switches, and other hardware according to site standards and documentation.

Known for working efficiently in fast‑paced environments, following strict safety and operational procedures, and collaborating with cross‑functional teams to support infrastructure builds and upgrades. Detail‑oriented, organized, and committed to delivering high‑quality, reliable installations that support optimal network and data center performance.

Responsibilities

Facility / Infrastructure Maintenance

• Performs moderately difficult preventative and corrective maintenance checks on-site to facility components

• Performs moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measures

• Monitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating procedures

• Operates and maintains plumbing, fire suppression, and safety systems

• Operates critical infrastructures under the supervision of more senior technical staff

• Normally receives little instruction on daily work, general instructions on newly introduced assignments

Vendor Support

• Supports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures.

• In cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-date.

Site Administration & Incident Support

• Performs moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Identifies Single Points of Failure (SPOFs) and makes recommendations

• Responds to all moderately difficult on-site incidents, including failures, problems and delays

• Uses substantial understanding in following operating procedures to support on-site administration

Work Orders & Additional Projects

• Completes routine work requests and circuit installations

• Troubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

• Makes minor changes to mechanical, electrical and specialized systems, as directed

• Carries out infrastructure projects

Collaboration

• Collaborates with others to resolve moderately difficult facility incidents

• Effectively collaborates within the department; may mentor team members on general maintenance activities

• Provides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipment

• May recommend infrastructure projects

Work Shift: Training will be Monday - Friday, 8AM - 4:30 PM. Once training is complete shift will move to 12 rotating shift: 6:30AM - 7PM

Qualifications

Typical Degree & Years of Experience

• High school diploma

• Fiber and Rack Stack experience

The targeted pay range for this position in the following location is / locations are:

United States - DC13 Washington DC : 59,000 - 88,400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined